Failed to load sound: error code 28

Help and Feedback Platform Usage Support
#1

  1. What do you want to achieve?
    A: I want to know what does error code 28 mean and what should I do next to handle this error.

  2. What is the issue?
    A: “Failed to load sound rbxassetid://15817406674: error code 28” comes up when open the studio recently. It worked fine until two or three days ago.

    image
    image1308×112 22.7 KB

  3. What solutions have you tried so far?
    A: I have restart the studio for a few times and it won’t help. And when I publish the game and play with my phone, this error won’t appear.

2 Likes
#2

I have same problem. Every time I try to play any audio from the toolbox, it doesn’t play and returns this error message instead.

#3

So you can either use Contentprovider or the sound.IsLoaded property, this happens sometimes when there’s lag and the sound doesn’t play

if sound.IsLoaded then -- Sound.IsLoaded example
Sound:Play()
end

local ContentProvider = game:GetService("ContentProvider")
ContentProvider:PreloadAsync({Sound}) -- The parameter requires an array,  if you have multiple sounds you can use this for efficiency.
Sound:Play()

If none of these work then it could be because the SoundId is incorrect.

Sound Not Working - Failed to load sound : error code 28
Failed to load sound: error code 28