Failed to load sound: error code 28

[Acy_sea (mewhenieat_sandwish)]

Any music on roblox and roblox studio isn’t playing but short audios such as click and jump sound effect is able to play. Console shows me error 28

What is the cause of the problem? How to solve it? Please help

[Amirsuper54345 (papachi)]

This might be helpful
https://devforum.roblox.com/t/failed-to-load-sound-error-code-28/2953149/3?u=amirsuper54345

[Amritss]

Thanks for linking my response to one of these errors but I think it may be also due to the sound being copyrighted or deleted/privated. Some sounds have been deleted/privated due to being longer than 6 seconds (sound update from a while back), they have to be your sounds or are licensed to be played (e.g. roblox sounds).

[Acy_sea (mewhenieat_sandwish)]

These sounds that did not downloaded for me are not deleted or privated. I can play them on the website but not in my roblox client. I also reinstalled roblox (uninstalling roblox with roblox studio and then deleting roblox folder in appdata) several times but no success.

[Amritss]

@Acy_sea

I can play them on the website but not in my roblox client.

Oh do you mean it works in the actual game but not on studio? In that case then just ignore the bug, sometimes bugs occur on studio that don’t exist on the actual game.

[Acy_sea (mewhenieat_sandwish)]

I found a solution of my problem. My user folder name has non english symbols and because of that i cant hear some sounds. So i just have to create new account (which is recommended) or rename user folder(which is not recommended).