Platforms known impacted: PC
Known solution: Opening Roblox Player via the Microsoft App or other platforms - such as mobile - rather than the local app
Upon loading into a game, some players get an error of “Failed to load sound rbxassetid://XXXXXXXX: unsupported file format”. This prevents users from hearing the audio of these sound files on their client, even though the sound is still playing on the server and for non-impacted users.
This bug affects only a portion of users, and non-impacted users are able to load and hear the audio correctly, despite being in the same server as impacted users.
A private message is associated with this bug report