My account was automatically and instantly terminated with no warning for “intentionally disruptive audio” when all I did was bulk upload some engine and exhaust sounds through studio (4 in total). Half of my appeals got instantly denied on the “Violations & Appeals” form, meaning I can’t use it to dispute the removals on the specific audios anymore and have to use the Roblox Support form. This all started on the first of this month.
I’ve been trying to contact support for the entire month, with professionally worded emails and everything, but I just get automatic responses that are barely related, some having outdated links leading nowhere, or worse, just being ghosted. Trying to reply to the emails asking for a further response is just leading to more ghosting, and I don’t know what to do. I’ve even tried sending another support request but in Portuguese (my native language) just to make sure, but even though it seemed more promising with them seeming human and saying they were going to pass it over, I’ve just been ghosted for the last week.
My account is more than a decade old and has a clean moderation history, in the past, any audios that were incorrectly flagged (seems to happen a lot with engine sounds from my experience) were disputed and appealed almost instantly through the violations & appeals form with no problem, I do not understand why this is even happening at the first place, but I’m even more shocked at the fact I’m not getting anywhere with support even though it’s a clear auto-mod mistake… even though the idea of the auto-mod being able to instantly terminate people for uploading car sounds is terrifying for anyone that develops on the platform and isn’t big enough to send stuff to Roblox on twitter.
I don’t exactly understand how the “thirty day limit” works or if it even counts when it’s a auto-mod mistake (hopefully not, because I’m approaching it even though I’m trying everything), but I’m getting scared for my account, considering, y’know, I can barely even talk to Roblox as any reply takes at least 24 hours (if it even happens!) and 95% of replies were just templates that didn’t help at all. I’m still falsely terminated and can’t develop my friend’s racing game.
If anyone has any idea on what I could do, or has any contact with a human on the moderation team, I’d appreciate it a lot. I can give more details if needed, anything to solve this issue.
How loud are the sounds? I can’t remember if you upload them with a certain volume or if that Property is automatically set up when you put a Sound into a Part. If it’s too loud that might be an issue, but I’m not sure why they’d terminate your account.
Also, what did you name your sounds? The moderation bots seem to find any reason at all to moderate uploads, so take a look at any possible aspect.
They were just standard engine sounds, so, a little loud if you hear the .wav raw with 100% volume, but I usually just uploaded them as-is and adjusted the volume in the properties so they fit with the other in-game sounds, as I thought that was a normal approach.
The names were:
fordgt_onidle (appeal accepted via violations & appeals)
fordgt_onhigh (also accepted)
fordgt_limiter (denied)
FORDGT_ex_onveryhigh (denied)
They all have very similar peak loudness and all are at most ~5 second loops, so, standard car stuff, I think.
Normally I expect to hear sounds (depending on the loaded volume) at around 1-2 volume.
If your sounds have to be adjusted down to .1 or so to be comfortable in game then they may have deemed it ‘disruptive’ figuring that if it was played in game at the loaded volume it may hurt player’s ears or cause problems with people who have overly stimulated hearing related issues.
It may be that the bots only caught a couple of your sounds and the others may be picked up later. I’d be interested in knowing the actual volumes in decibels of the .wav files you uploaded. Maybe check that against the 2 that got accepted and the 2 that got rejected.
They didn’t mention the fact that you used a copyrighted product name in the title, but you may want to rethink that in the future. Never use copyrighted material unless you can prove you have the owner’s permission. Even if you do you may still get warned for using that material and you’d have to take the time to appeal and wait for the appeal to go through. This is why many popular games don’t use actual brand names, they use an obviously different but very similar name and/or logo.
I get the copyright stuff, but these are just internal names so to be honest I thought it’d be fine. Will definitely be more careful with that in the future if it is the case that even internal file names are censored, if there is a future, but back to the main problem (as I’m still terminated and can’t exactly edit the file names now or archive the audios)
Maybe they are too loud by default, maybe they aren’t, but there are no guidelines on anything like that for developers to follow, only that “the audio can’t be too loud or high pitched”, which was the most specific explanation that I found on audio on the community guidelines, and which is way too vague and not something you can really follow accurately, as the loudness limit or whatever is a secret only known to the bots, which wouldn’t even be a problem right now if they only deleted the audios and I didn’t get TERMINATED for this with no warning. And then again, I do usually just use the properties to make sure they aren’t too loud in game, and I try not to upload audios that clip as that’s just not good practice. These audios never even got to a published public place, I got instantly terminated, no warning, and they were on a testing place, where only me and my friend could even hear it, and only on studio as it wasn’t published.
I’d be fine if they just deleted the audios and warned me saying they’re “too loud” without terminating me. Even if that is vague, at least I wouldn’t get permanently banned for… a mistake? And then I’d be able to do something about it to fix them. I really don’t care about this in a “proving a point” sense, I would just fix the audios and re-upload them with with the volume fixed, I really do just want my account back. This seems like the kind of problem that a single human in the moderation team reading the tickets would realize the mistake and easily be able to help…
Having the same problem, uploaded a loud V6 however it got deleted, but then it kept getting moderated which lead to an account deletion. Still disputing it though.
currently having the same issue aswell! allthough mine was much more recent and was relating toward some voicelines I recorded myself. I tried appealing through the violations and appeals section, only to my appeals getting instantly denied. I appear to be getting ghosted via emails as well, but im honestly not too sure what to do at this point outside of maybe contacting their support number …
are there any ways in particular that you’ve tried appealing? I got instantly terminated via uploading multiple audios at once, and am currently in the process of being ghosted as it seams. the only thing I haven’t tried yet is roblox’s support number, but still. apologies if I’m bothering you at all by the way!
I got falsely terminated too but for “Child Exploitation” and they didn’t even show offensive items for it, crazy ngl. Pray you get your account back though
