You cant open ad manager on microsoft edge, and it doesnt allow us to use ad credit if we connected our cards. It’s forcing us to use our cards, else it won’t let the ad campaigns go live.
Affected URL: Ads Manager | Documentation - Roblox Creator Hub
Yes it gives an error if you try to run ads using ad credits. This has to be a bug but I haven’t seen any staff acknowledge this yet.
Hello, thank you for your feedback. Can you please provide more details and/or screenshots of what you are encountering when you try to buy ad credits with a connected card on the payment settings page? It would also be helpful if you could provide your ad account ID (found under account overview).
Not trying to buy ad credits but run an ad using them, I already have ad credits. But this happens when I press Submit:
Happened to me just now says the same message and then if you try twice says “take a break” someone got to fix this…
Also add the option to remove your card if you don’t want it on there anymore
Please fix this ASAP! I am unable to run ads on my game. I got the exact same error message! And then after a second try I can’t do anything, also after this I can no longer change my experience from being private to public!
Hey there - just pushed out an update that should fix the issue people are seeing with campaign creation after selecting ad credits. Thank you for flagging - we tried to get a fix out as quickly as possible.
We are still investigating issues with using the ads manager on edge - would you be able to send a screenshot of what you see when you try to use the side on the edge browser and some info about your OS (Windows probably? and if so can you please confirm you are trying without any extensions running - especially ad blockers which can get in the way of our site functioning).
Thank you, seems to work for me at least.
