Fix OGG File Upload Corruption

Page URL: https://www.roblox.com/develop?View=3
Impact: Moderate
Frequency: Often
Date First Experienced: 2018-01-01 00:01:00 (+07:00)
Date Last Experienced: 2021-02-19 10:02:00 (+07:00)

Reproduction Steps:

Try uploading OGG Audio Files multiple times usually out of 10 times it will corrupt at least once

(I don’t upload a lot of Audio files but every time when I need to uploading something this happens)

I have a 1 Gb internet connection and I use an Ethernet cable

I use Google Chrome, Firefox, Opera and Opera GX, which ever browser I use doesn’t matter it still happens.

Expected Behavior:
OGG files to be uploaded seamlessly especially when we have to PAY Robux to upload these files

Actual Behavior:
The file get’s corrupted most of the time.

Workaround:

8 Likes

RuizuKun_Dev,

Could you provide me with the media file (“Weapon SFX” would be enough) for further research?

Also just double check: attached screenshots are came from Creation page (https://www.roblox.com/develop?View=3), right?

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From my experience this reliably happens if you clear an audios metadata in Audacity when you’re exporting/saving it.

No those screenshots are from Messages.

I have sent a Private message to you with the Weapon SFX file attached

1 Like

Thanks for the report! We’ve filed a ticket to our internal database and we’ll follow up when we have an update for you.

2 Likes