Focusing specific textbox on iOS results in viewport going off-screen, cannot see what you're typing

Bug Reports Engine Bugs
1

Description

For reasons I do not understand, focusing a specific textbox in our GUI on the iPhone XR (potentially more, pending further testing) will result in the entire viewport going offscreen. This makes it impossible to see what you’re typing, nor can you paste text in as the textbox itself is offscreen.

I would test this further, but I myself do not have an iPhone, instead having to rely on community reports.

Videos of the issue

These were given by community members suffering the issue.

External Media

Repro steps

This place should be uncopylocked. This contains nothing other than the GUI responsible.
To repro:

  1. Join the game on an iPhone XR (possibly ANY iPhone.)
  2. Focus on the Description text box.

Your viewport should scroll upward out of visibility.

Other info

This was first experienced in early March, but I’d assumed it was a device issue. More reports have come in since then.

1 Like
2

Thanks for the report! We’ll take a look and we’ll follow up when we have an update for you.

2 Likes
3

Hi! We recently merged a change that should address this issue – can you let me know if this is still happening? Thank you!

4

Hello. This is still occurring, although to a lesser degree(?)

Freshly recorded video from an iOS user:

5

Hi, checking back in to see if your users are still experiencing issues with this. We rolled out a fix in September that seems to be working in your game currently on one of our test devices.

6

Hello, thank you for the reply! Our UI has changed a considerable amount since this was reported, but I’ll try to see if anyone still experiences it.

1 Like
7

Hello again! The issue appears to be fixed for most users (especially those on iPhones), but it looks like some are still having similar problems.

Report from a user on an iPad 9th gen (model number MK2K3LL/A) running iPadOS 17.6.1 that still has the viewport go offscreen:

iPhone SE, iOS version 18.4.1 also has the bug:

This occurred in Checho’s Deltarune RP - Roblox with a sufficiently long user bio. Please let me know if you need any more info! I’ll drop any more cases if I see them.

8

Glad to hear there’s been an improvement! Interesting there’s still an edge case some users are hitting in your game.

I’m having some trouble reproducing the issue locally. It looks like the Deltarune RP experience might be changing the font size or the text box size when the user focuses it. If that’s true, can you confirm what properties you’re changing when the user focuses the textbox?

Thanks!