Forum Support Too Slow

Forum Help Forum Features
#1

I created a report around 7 months ago on a user who openly scammed me out of 3k Robux. I provided all the proof needed, and yet never got a response from staff. This is very frustrating as a developer who hired them through this platform, to only have nothing done in response to a scam.

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I figure this an automated message, but when I asked for a response I heard nothing. There needs to be an improvement on moderation, even maybe a scam investigation department. Scamming is a massive problem on this forum and needs more attention.

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#2

The forum is not a place to report scams, you’ll have to contact roblox support to help you.

https://roblox.com/support

And yes, that is indeed a canned response, the infamous canned response. It basically means they ignored your flag because it was incorrect. When you flag a post it is because the post breaks the rules, not because of something the user did that is unrelated.

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#3

I reported a user’s portfolio for scamming me, and they should take it down when I provided the proof. I don’t care about getting the robux back, I care about people who may hire them off this forum.

#5

They shouldn’t take the topic down because scamming is not against the DevForum rules; it is against the rules of the Roblox platform itself.

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#6

They don’t respond beyond that. Check if the user got suspended. If not, then you didn’t provide enough or verifiable proof.

#7

If there isn’t enough proof, or somewhere else to report, they should respond with that information instead of ignoring me. That’s poor moderation

#8

Indeed this is true, but It’s very frustrating to loose 3k robux Indeed.

#9

Also keep in mind that the @moderators inbox is set to tracking, this means only a count of new replies is shown, however they won’t be notified. This is the discourse default. You are better off contactng the DevEngagementTeam group, however I still don’t recommend this and you are better off contacting roblox support, since the scamming occurred on roblox.com, not devforum.roblox.com

1 Like