Introduction
The training guide contains information regarding the basic layout of how training sessions typically go and some general information about what you need to do as a trainer at trainings.
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Training Rules
These are the rules that are stated at the beginning of every training session after the host has introduced themselves.
[1] Grammar is needed at all times, both inside and outside this training. Failing to use correct grammar will result in your failure.
[2] Respect is needed at all times towards your trainer and fellow baristas. Disrespect is not tolerated.
[3] Pay attention to your trainer for instructions during each section of the training to ensure you are doing everything correctly. You do not want to end up making silly mistakes.
[4] Do not give your order to your trainer until he/she asks for it.
[5] When you’ve passed, you are to wait on the lines quietly for your promotion. Once promoted, you are dismissed unless told otherwise.
[6] For Trainees, you need to reach 6/10, 3 in drinks, 3 in trivia to pass. Junior Baristas, you need 8/10, 4 in drinks, 4 in trivia to pass. Baristas, you need 10/10, 5 in drinks, 5 in trivia to pass.
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Informers Guide
Copy and paste the following by using the system message (sm) command after the rules have concluded. Keep in mind you should do this with the command bar, which can be opened by pressing the ‘ key. Each sentence should be pasted individually.
Before we begin, we will go over a few things. Please leave your questions until the end.
Throughout the training, you will be tested on five orders in total, all of which are not timed. As well as that, you will be answering three trivia questions with two rounds of a trolling simulation.
During the ordering section, your trainer can and will only say the order once. They will not repeat their order if you missed it, so make sure you pay attention. Once you’re ready to hand in your order, do not give it until your trainer asks for it.
To give an item, simply press H on your keyboard and type in “give USERNAME," and if you’re on mobile press “Tap to open utility,” followed by typing in “give USERNAME.”
If you are new, you can use the recipe guide in the group’s description to help you. You may also use the on-screen notepad to note down the orders; there is a notepad button on the bottom left of your screen.
If your give system stops working at any point along the drinks section, simply press the “Refresh Utility” button in the bottom left-hand corner of your screen. If this doesn’t work, please inform your trainer; they will refresh the utility for you.
During the trivia section, your trainer will send you three trivia questions using the private message command.
A small box will pop up on the bottom right corner of your screen after they send you the question. You can click on it to open the message and reply. If you do not receive a PM, let your trainer know so they can resend it to you.
You can use any available resources to help you for the trivia questions except for asking other members for help. You are to figure out the questions yourself.
During the trolling simulator, your trainer will dress up like as troller and act as if they’re trolling. Although, you are still to act as if it’s an actual situation at the cafe, which includes greeting them when he/she comes up to you.
Remember not to give outright warnings to the troller. You should call an admin instead after a reasonable amount of trolling has occurred. To do this, simply say “-Calls admin-,” then take a step back so your trainer knows you are done.
Keep in mind that while at Frappé we do appreciate teamwork, you are not allowed to help your group members under any circumstances. This is a test where you should only focus on your own work.
If you reach the sufficient number of points that are needed for the section, you won’t be able to earn any more points until your group switches sections. You are still required to participate, though, as it is good practice for working at the café.
If you have any questions, now is the best time to ask us.
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Promotion Requirements & Points
Please note that these are the scores required for both halves of the training. You are going to need to earn a specific amount of points in each half to pass. One-half consists of the orders and the other of the trivia questions and troll simulation. Each person is only able to get one promotion per training; they cannot skip ahead of any ranks.
To keep track of points, you use the commands "add player p 1" and "subtract player p 1" on the leaderboard. If you are not able to see the leaderboard, you may use the naming method to keep track of points, in which you name your Trainees/Junior Baristas/Baristas "x/x", depending what rank they are.
Once a player has the maximum amount of points required for their section, e.g if a Trainee already has 3 points for that part, they do not earn anymore points for that certain section and you do not add anymore points to them; you simply name them "Passed section." However, they need to continue with the rest of the section without earning points to gain experience. Make sure to tell the trainees about this. Once you have finished a section, you clear all of the points on every person in your group. You should do this by using the subtract command.
Trainee to Junior Barista - 3 points on each section, total 6.
Junior Barista to Barista - 4 points on each section, total 8.
Barista to Senior Barista - 5 points on each section, total 10.
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Grouping
Grouping is the process at training that divides all of the trainees up into equal and manageable groups. With larger servers, this task may be more challenging, so if you do not feel comfortable doing this side job, that is fine. There are a total of 8 groups, ranging from A to H, which means that there are a maximum 8 trainers and 8 shadows per session. There is also a max of 4 supervisors per session. Once you are assigned the task of grouping by the host of the session, you may start by grouping the current admins at the session. You do not need to go behind the podium to do so, however you may do if you wish.
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To group the admins, you are to use the command “change username group X Trainer/Shadow”, replacing X with the letter of the group and changing “Trainer/Shadow”, depending if they are the main trainer of the group or the Staff Assistant that is shadowing the trainer. The host and their shadow is always group A and the grouper and their shadow is usually group B.
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After the server is locked, the grouper may start grouping the current Trainees, Junior Baristas and Baristas present. To do so, you will use the command “change username group X”, replacing X with the letter of the group. It doesn’t matter which group the certain LRs are in, however all of the groups need to be as equal as possible. If they cannot be equal exactly, the first groups (A, B, etc) will have the extra trainees split equally amongst them.
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If there are any present supervisors at the session, you will group them by saying “change username group Supervisor”
Once all of the present LRs and admins are grouped and all of the groups are equal, then you are to PM the host of the session, informing them that you have finished the grouping task.
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Training Procedure
As a trainer, shadow or supervisor, you should join the Training Centre at exactly :40. If you join before this, you will be told to leave by the host. After joining, you would then walk up to the podium and stand on the line corresponding to your role in trainings. You can take a side job if it is offered to you by the host. If you are able to take one and there are jobs that have not yet been taken by others, you should take responsibility and do this job if you don’t have any of your own. At this time, you can prepare your notes and answer any questions that the trainees have. When it becomes :00, you should not answer any more questions to make sure that the host can begin on time. You would complete your side jobs like informer or grouper now. The only exceptions would be ES and MP. After all of the important information has been explained and the rules have been read out, you would go to your station. Groups A-D are in the first building and groups E-H are in the second building. Once you have arrived at the counters, you would proceed to bring all of your trainees to the area and tell them to find a register or bring them behind the counters individually. You should introduce yourself and, if you have a shadow, the shadow as well. Then, you should briefly explain the first section, whether it is trivia or drinks. You could ask the trainees if they had any questions now before moving onto the first section. For the first section, you may choose whether you wish to do trivia or drinks first.
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Ordering Section
You shall be ordering five orders from your group; each order should be progressively more challenging as you go from one order to the next. Regarding the final orders, you are expected to be adding a series of extra items accompanying the final two drinks.
- Alongside the fourth beverage, it is required to add a single pastry item to your order. This can include the cakepops, muffins, croissants and cookies.
- Alongside the fifth beverage, it is required to add a pastry item and an Ice Cream of your choice.
Only entirely correct orders can receive points; for example, the baristas must be giving you the correct drink with the correct size. If they get the order correct, the baristas should be appointed with 1 point and 1 point only. If you are not able to see the leaderboard, you may distribute points using the naming method, as mentioned previously. An example of this would be naming a Barista 1/5 for getting their first order correct, and then 2/5 for getting the second order correct. If someone makes an order incorrectly, you should explain to the individual what they got wrong either in a PM or after everyone else has finished their orders. If the barista failed to make the correct drink, you may inform them how to make the order using the Recipe Guide. If a Barista is no longer able to acquire the required amount of points for their rank, you are to tell them that they failed and then dismiss them. Once you have finished the orders, you will either move onto trivia or send those who passed to the lines (or promote them if you’re an MT+) depending on what half of the training you started with.
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Trivia Section & Trolling Scenarios
The trivia section of training consists of three unique questions that pertain to grammar knowledge and the group knowledge. Two of these questions will consist of grammatically incorrect sentences that your group need to correct perfectly, and the other question will be a knowledge question about Frappe. In this knowledge question, it is preferred that you ask your group something that will benefit them on their journey at Frappe, and not something random about the group. Below are some good examples of questions that can be used.
Trivia Examples:
[1] Please correct the following sentence: helo their! can u get me a, drink over theyre plz?
[2] Please correct the following sentence. i luv frapp and there drinks r amazng111
[3] Do we have a ‘Strawberry’ flavor?
[3] Do we serve Lemonade at the cafe?
[3] How many items are customers allowed to order at once?
Trolling Simulations:
The trolling simulations are a way of testing the ability of your group on how to deal with a troll at the cafe. Although it is no longer required due to the informers guide, you should explain to your group what the troll simulation is and that they are to stop responding once they feel they’ve properly handled the troll. You will then begin to act like a troll and responding to your group in the ways a typical troll would. Please note that your trolling scenarios need to be realistic to ones that real trolls perform at the cafe, e.g not ordering from the menu when asked to or ordering too many items and complaining about it. Scenarios such as screaming in all caps are not realistic, as the bot would automatically kick that user from V4. Once everyone has finished the simulation and called an admin by saying "-calls admin" or "-calls MR/HR" you’ll tell them if they did well or not and what they individually should do to improve and give points to those who you feel sufficiently handled the scenario. They should report you to an admin immediately when you troll, not give continuous warnings as trolls are automatically banned. Give out points as you see fit and repeat the process for the second troll simulation, or your shadow will perform the second scenario if you have one.
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Post-trainings Procedure
After you have completed both drinks and trivia, you would proceed to tell your trainees about their new commands if they are receiving any. Junior Baristas do not receive any new commands. Baristas are equipped with using the ‘respawn’ command. Senior Baristas are equipped with using the ‘respawn’ and ‘kick’ commands. They are able to utilize these commands by pressing the H key on their keyboards and typing into the command box “kick/respawn username” If they are not receiving new commands, you would tell them that they can receive commands when they become a Barista instead. Once you have explained this, you could also tell them how they contact an MR, that these commands should only be used when no admins are present and that abusing them will lead to a demotion. This would be a good time to ask the trainees if they have any questions.
If you are an MT+, you can promote your trainees by using the group admin, however it isn’t required. After promoting them, you would congratulate them and then dismiss politely. You should then leave the building and stand on the line that corresponds to your role. If you are an ST, you should bring your trainees to the lines outside and tell them to wait for the MP (Main Promoter) to promote them. After this, you would go back to the podium and stand on the line that corresponds to your role. From this point onward, you should remain quiet and answer any questions that the trainees might have. If you are the MP of the session, you would promote the trainees as soon as you walk outside. Make sure to check if the trainees have been told about their commands (or their lack of new commands) before promoting them.
Once every group has finished and there are no LRs left, you may speak to one another. Grammar isn’t required when there are no LRs around before/after training, but you should always remain mature when at the Training Center; e.g no abusing admin commands. The host will then dismiss you with a server-wide message before the server is shut down. If you have ES, this is when you would do so. If you had a shadow or were a shadow, you would give the trainer/shadow feedback and post your review/report on the corresponding board. You may not leave the server until all of the LRs have been promoted and dismissed, and until the host dismisses you.
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Conclusion
We hope that this training guide contains all of the essential information that you all need to complete every training session successfully. If you have any questions, please do not hesitate to contact an HR. [CSO+]
Signed & Written by,
Kaavo
Doggyddbot
Chief Executive Officers
paleescencee
Chief Staff Officer
Updated on 5/28/18
Approved by Frappé HRs