Friend locked out of account, and reset password button non-functional

When he attempts to login, he enters the correct password but ends up with being told “We have detected unusual activity on this account. For your security a temporary block has been placed on this account. To remove the temporary block you will need to verify your account and reset your password.” When he clicks the password reset button, he gets “Sorry, we cannot process your request at this moment. Please try again later.”

He’s basically gridlocked because he can’t log in to his email due to a lost password, he can’t reset his password due to a glitch(?), and he can’t login because there is a “temporary” block on the account. There has to be some way out of it.

His username is iLimited https://www.roblox.com/users/8755688/profile. He knows the password for his account, as well as the email name, but can’t log into his email because he doesn’t have his email’s password.

  1. Without e-mail password, you won’t get a recovery e-mail.
  2. This is a account issue, and has to be e-mailed to info@roblox.com (not posted on this forum)
  3. The button issue can be a web bug, but that’s for the dev team.

Not getting a recovery email would be a problem, but he has a valid password, so he doesn’t really need to recover the account, he just wants it unlocked so he can use it

He already emailed Roblox, but like everyone else, felt ignored. They told him the steps to go through, which was impossible for him to do.

A button fix would be more than enough for him to be happy, so I made a bug post instead of a rant of “pls gib back account” as the major thing it seems like preventing him is the web bug, although he’d still like his issue resolved, if it will take a while to figure out what is wrong with the web stuff.

Thank you for submitting this report. We are currently reviewing all bug reports to ensure we have not overlooked any ongoing issues. Since this issue was reported over two years ago, can you please confirm you are still experiencing the problem? If so, please respond to this thread, and we will investigate. If we do not receive any response within 30 days, we will consider this matter resolved. Thank you.