Reproduction Steps
Device Info:
- User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62
- Platform Type: PC
- Device Type: Computer
Repro steps:
- Go onto the front page, and scroll down to the ‘Free Private Servers’ sort.
- Click the right arrow to scroll across and view more games from that sort.
- Once 64 games have been displayed to the user, no more appear.
- Click ‘See All’ on the front page sort. Initially, the same 64 games appear.
- When a ‘scroll to bottom of page’ event triggers, another 10 games appear, which are hidden from the front page
- If the browser is zoomed out and no scroll bar is present when the sort page loads, there is no way to load the final 10 games.
Expected Behavior
When I click the right arrow on the Free Private Servers sort, I expect all 74 games on the sort to be visible to the user, without having to click See All. Obviously, fitting that many games onto a single sort will not fit on a typical monitor, but by clicking the right arrow the user should be able to see all games in the sort.
If limiting the sort to 64 games is intentional, the 64 games selected should be randomly selected from the entire sort. Following the repro steps above, the same 10 games are consistently not put on the front page, and are only visible on the see all page.
Actual Behavior
Scrolling all the way to the right using the arrow button on the free private server sort, once 64 games have appeared, no more games appear. The 64 games that appear are in a random order, suggesting they are randomly selected from the 74 games on the slot, however consistently the same 10 games are dropped.
By clicking ‘See All’ the user can see all 74 games on the sort. However, the 64 games from before, in a new random order, always appear first. If the user scrolls down, it prompts the page to load the next batch of 64, which appear in a new random order.
The games I have highlighted here are the ones that consistently appear after the first batch.
Given the order of this sort is supposed to be random, I would expect the first batch to randomly select from all games in the sort, not just shuffle the order of each batch individually.
This is daily visit stats for my game, Business Legends (one of the affected games) which show roughly when the issue started, and the massive impact it had. The huge drop off in visits shows the issue is most likely affecting every user, which agrees with user reports I have received regarding the situation.
We observed this issue begin around the 13th / 14th December, exactly the time changes were made to the front page to include the Winter Sort.
Workaround
There is no real workaround for this. The issue massively impacts how many players find the games in question, the only way for a player to discover the games is to click on the sort, and then click see all, and then scroll down. If the users browser fits on the first batch of games without requiring a scroll bar in the first place, the user is unable to scroll down and load the next batch.
Issue Area: Roblox Website
Page URL: Discover - Roblox
Impact: Very High
Frequency: Constantly
Date First Experienced: 2021-12-13 19:12:00 (+00:00)