This guide is for the MRs/HRs that are hosting a training session. This guide will include what each host will be saying and rules regarding the training.
YOU MUST READ THE WHOLE TRAINING GUIDE
Listed below are some guidelines that you and the co-host must follow.
- You will need a co-host and host.
- If you are going to train someone, they must have the “awaiting training” role.
- Someone with ranking permissions must be in the session at all times.
- You must use this training guide the entire time and may not go off-script.
Details About Roles
- Host - Lead the session, make sure everything is running smoothly.
- Co-host - Help lead the session, assist the host.
- Trainee - Pay attention to the host & get the proper training
- Ranker - Rank the people who pass at the end of the training
- Trainer - Will train all the trainees and decide if they pass or fail
Host Script
Hello, welcome to the Frosty Cafe Training Center. My name is [name] and I will be the host for this session.
Before we start this training, there are a few things I need to go over.
1 - Permission to Speak (PTS) is enabled, all staff except the host, co-host, ranker, and trainer are exempt from this however.
2 - If you fail this training don’t be discouraged, there will be more trainings’ you can attend.
3 - If you disrespect anyone you will get a warning then be kicked.
4 - Everyone should be present in-game and not switching tabs, going AFK without permission will result in a kick.
5 - Dress Code: You may not wear any large or crazy hats and no clothes that are “revealing” or inappropriate
6 - Trolling isn’t allowed in any of our games, if you guys pass and you are found trolling it will result in a demotion.
Co-host Script
Hello! I am your co-host, [name] and I will be going over with you what you should do if you encounter a troll
When dealing with a troller, you need to do the following:
Give them three warnings formatted in this way, “Warning 1 - (Reason)”
After three warnings, contact an MR/HR to kick him from the game.
Trainer Script
Greetings! Thank you for attending this training session. My name is [name] and I will be training you today.
There will be a total of 4 (IV) tests which I will be explaining when I get to them, are you guys ready to start?
We will begin this session with a greeting test.
A greeting is a formal and welcoming phrase to make the customer feel warm and welcome!
It also can help the employee maintain professionalism and portray someone as a hard worker.
Here is an example of a good greeting - "Hello, welcome to Frosty Cafe. My name is co_lacan, how may I help you today?
Now, please show me yours. I suggest copying & pasting it for easier access.
Congratulations, you have passed the Greeting teat! You have completed I/IV (1/4)tests!
We will now start with the grammar portion.
In this portion I will ask you a question and you will need to respond with correct grammar.
Your sentence must include capitalizing of letters and correct punctuation.
Here is the sentence you will be fixing, don’t answer it yet. "hellloo wELCOMEe to froste caf how i hexp?
You should now PM everyone asking them how to fix the sentence.
Congratulations, you have passed the Grammar Test. You have completed II/IV (2/4) tests.
We will now do the order test! Please treat me as a customer by stating your greeting and completing my order.
Ready?
Hello! May I get a Chocolate Milkshake?
Thank you!
You have now passed the Order Test. You have completed III/IV (3/4) tests.
We will now proceed to the troll test.
DURING THIS PORTION DO NOT BULLY THE TRAINEE OR USE FOUL LANGUAGE
In summary of the Frosty Cafe rules and guidelines, give trolls III (3) warnings before getting an MR/HR to kick them.
For the test, just say ‘Gets MR/HR’ . Ready to begin?
Congratulations! You have passed the Troll Test, which means you’ve passed the session!
Please stay online until the ranker dismisses you, saying that you have been ranked. It was a pleasure training you!
Congrats on passing! Please wait someone ranks you. Once again, thanks for attending today’s session!
Trainees have a limit of three grammar strikes, after three strikes you must kick them from the server.
When the trainee passes, bring them back to the lobby :ff them and teleport them to one of the lines to be ranked!