Joined on a 2017 macbook pro. Nearly crashed my computer. This is how it looked when it was frozen. As you can see the preformance specs are at the top.
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I hopped into your place and confirmed it’s the same as the original issue on this post. The specific piece of the engine that’s causing this is not something I’m directly familiar with, but it’s being looked at!
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Thanks so much! I’ve gone through and removed every script in the game and still get the hang, it was sort of a revelation when I tried a copy in a new place and popped right in with my phone.
Again, thanks!!!
ps. luckily I have some die hard fans that will sit through a 4 minute wait to get in! (thanks to you guys too!)
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Hmm. I had Roblox Studio open for about an hour and a half now (completely forgot about it until I noticed it was open in the Dock lol) and it seems to not be experiencing this issue. (the issue before would also apply to Studio).
In general, it seems like the issue is an issue no more, thanks for the responses either way.
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Okay well… there was never a fix, just Studio didn’t take much CPU resources.
Wanna know why it was running with those issues?
Yeah because I completely failed to notice that my CPU fan wasn’t running, so the poor thing was just baking up as I ran Roblox. Changing the graphics quality made it take up less CPU usage, so thats why that seemed to fix the issue.
Long story short, CPU fan was unplugged and as I ran Roblox, the CPU heated up significantly and caused thermal throttling to settle, meaning the CPU underperformed.
I know this is considered filler, but this was funny and had to share it.
[and yes, I did plug my CPU fan back in, so everything is nice and tidy. Issue is officially fixed now, so I’m done here.]
Alright I have a bit of an update, it looks like this is being caused by an auto localization feature which scrapes and tries to localize user facing strings. I think there are very large strings somewhere in your place that the scraper is finding and trying to localize when clients join. We will keep looking into this tomorrow to find a good solution, possibly just limiting the size of strings that we try and localize.
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I’ve heard there’s a new UIStroke class thats been made live. Is this particularly performance heavy on large strings? If so, that might be the culprit as the localization feature is changing the text, making the UIStroke regenerate.
If the OP isn’t using any UIStroke, then this would prove redundant. However, if this would be an issue, would be nice to fix.
Okay, you may have to translate that for me, I’m not sure how this explains why the same parts/terrain/scripts work fine in a new place vs. existing place. Strings in gui text boxes?
Wow, I moved one billboard (wall of text used for update log) and BAM! Instant mobile loading is back! Wohoo!
Playing with the localization setting now to see if I can put my billboard back.
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I put my ‘wall of text’ billboard back and turned off:
Automatic Text Capture
in the localization settings and I still get fast loads.
Prior to this my default language was set to ‘blank’, I set it to English.
I’m not sure what this means for non English players though.
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That’s great to hear, and details like that should help with fixing the problem! If you can maybe save a version with the billboard that caused the problem that would be awesome, an engineer who knows more about this will hop on tomorrow and give a better explanation. (I work on the networking team and know nothing about the internals of the text scraping system 
)
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This setting explains why the new place works and the old one didn’t. The new place by default has these settings disabled and language set to English:
Pre-existing game that had the localization stuff added defaulted to
Language: Blank
Automatic text capture: ON
Use Translated Content: ON
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I fixed my game server, but I converted my freeze test server which was working fine to an empty baseplate with my billboard and the translate setting that causes a hang, here is the link to that:
https://www.roblox.com/games/6532142759/mobile-freeze-test
It still hangs for minutes with the one billboard and an empty baseplate.
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Hi there, I am another developer at GRP and I can confirm that his has solved our issue. At our main game, we disabled the “Automatic Text Capture” feature and affected devices once again could connect without the 1-2 minute hang. Thank you for the insight!
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Great to hear, I’ll give this a shot in my game and see if it improves loading times.
Does this also explain some users crashing while loading in? Alot of users have been reporting either freezing on the skybox/loading for 10 minutes or freezing while the textures load for 5 minutes and then they crash. The disconnect message they get is “Your connection timed out, check your internet connection and try again, Error Code 266”.
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Well, I joined your game with a Mac and it seems to work fine. How long do you wait in order to see an error?
Your issue is different, but it looked to me like it was still localization related (based on the microprofiler dumps I got while joining). When I join on my laptop there’s an obvious but smaller (~2s) hang in the microprofiler so it seems like I’m not able to fully repro your problem.
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Alright, here’s some info from the engineer who works on this system. Hopefully this helps you all understand the issue a bit more!
There is super long text inside a TextLabel or TextBox instance such as a patch note. If “AutoLocalize” option is on, it’ll try to scrape it, hence the parameterization as a step of text scraping, will take excessively long time to process the long text.
Solution:
- Devs can either separate the text into several paragraph and put them into different TextLabel or TextBox instance
- Devs can disable the “AutoLocalize” for the TextLabel or TextBox instance which contains the long text (I wouldn’t recommend this solution)
- I’ve sent a fix to limit the length of text which will go through parameterization process. The fix should be in the following couple of weeks(one week for desktop clients, several weeks for mobile etc).
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It freezes on I-pad too. When you click the play Button it sometimes loads till we’re you choose the groups, and then freezes. On the other hand, sometimes it just freezes right when you join.
I’m sure your contact has done plenty of testing, but for what it’s worth, I saw no trace of this issue on my game with the PC client, compared to a 4 minute hard freeze on mobile. Maybe the PC client handles this activity differently or just faster? After I knew what to look for, I noticed a slight blip of a pause on PC in studio testing but not from the PC game client.
Anyway, thanks for the support.