Good Evening/Morning Developers,
I am helping out a fellow developer with an issue that their game is experiencing. The players of the game are being kicked randomly for no apparent reason (Code 277).
- What do you want to achieve?
Avoid kicking players from the game server.
- What is the issue? Include enough details if possible!
I believe that the server memory increasing may be the issue.
However, I have tried to diagnose the issue myself and it seems that there is no issue.
The ping does not rise, the server memory increases (which I believe may be expected), there is no malicious scripts or back doors.
- What solutions have you thought of so far?
I have tried enabling the Streaming Service, Checking the logs (The log is listed below), and Scanning for malicious scripts.
Here is the log (from Roblox Studio):
2021-02-04T04:37:52.475Z,11568.475656,602c,6 [FLog::Output] TeamCreateDisconnectInfo::setReason: Connection Closed: Failed | Connection attempt failed.
2021-02-04T04:37:52.475Z,11568.475656,0e50,6 [FLog::Output] RobloxMainWindow::notifyCloudEditConnectionClosed
2021-02-04T04:37:52.963Z,11568.963571,0e50,6 [FLog::Output] RobloxIDEDoc::cleanupPriorToDeleteLater 00000276904524A0 - start
2021-02-04T04:37:52.964Z,11568.964568,0e50,6 [FLog::UpdateUIManager] Start waiting for long process(000002763C928830): Saving scripts...
2021-02-04T04:37:52.976Z,11568.976522,0e50,6 [FLog::UpdateUIManager] Done waiting for long process: Saving scripts...
2021-02-04T04:37:52.982Z,11568.982500,0e50,7 [FLog::Network] Client:Disconnect
2021-02-04T04:37:53.013Z,11569.013383,0e50,7 [FLog::Network] Client:Disconnect
2021-02-04T04:37:53.032Z,11569.032312,0e50,7 [FLog::Network] NetworkClient:Remove
2021-02-04T04:37:53.033Z,11569.033308,0e50,6 [FLog::Output] Info: BindToWorkspace
2021-02-04T04:37:53.057Z,11569.057670,0e50,6 [FLog::Output] Info: ConfigureStats
2021-02-04T04:37:53.057Z,11569.057670,0e50,6 [FLog::Output] Info: RenderJobCyclic
2021-02-04T04:37:53.058Z,11569.058671,0e50,6 [FLog::Output] RobloxIDEDoc::cleanupPriorToDeleteLater 00000276904524A0 - end
2021-02-04T04:37:53.058Z,11569.058671,0e50,6 [FLog::Output] RobloxMainWindow::requestDocClose doc.docType=0
2021-02-04T04:37:53.058Z,11569.058671,0e50,6 [FLog::Output] RobloxMainWindow::forceDocClose doc.docType()=0
2021-02-04T04:37:53.058Z,11569.058671,0e50,6 [FLog::Output] RobloxDocManager::removeDoc type 0
2021-02-04T04:37:53.058Z,11569.058671,0e50,6 [FLog::Output] RobloxBasicDoc::closeDocument 00000276904524A0
2021-02-04T04:37:53.101Z,11569.101689,0e50,6 [FLog::Output] Info: RobloxMainWindow::closeEvent
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] clearSelectionAction: Shortcut (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: clearSelectionAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: advArrowToolAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: advArrowToolAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: advArrowToolAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: gridSizeToFourAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] clearSelectionAction: Shortcut (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: clearSelectionAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: advArrowToolAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] duplicateSelectionAction: Shortcut (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: duplicateSelectionAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] clearSelectionAction: Shortcut (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: clearSelectionAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: advArrowToolAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] Game Explorer: Created named image (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] clearSelectionAction: Shortcut (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: clearSelectionAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: advArrowToolAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] clearSelectionAction: Shortcut (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: clearSelectionAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: advArrowToolAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: gridSizeToFourAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] clearSelectionAction: Shortcut (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: clearSelectionAction (0)
2021-02-04T04:37:53.105Z,11569.105691,0e50,8 [FLog::StudioDebugLog] StudioUserAction: gridSizeToFourAction (0)
2021-02-04T04:37:53.115Z,11569.115695,0e50,6 [FLog::Error] Error: [Exception: Unable to open the place. Please restart your application and try again. If you continue to encounter this error, please contact customer service.
Request Status Code: 2
Connection Result: 0
Connection Closed: Failed | Connection attempt failed.]
2021-02-04T04:37:53.153Z,11569.153698,0e50,6 [FLog::Error] Error: Unable to open the place. Please restart your application and try again. If you continue to encounter this error, please contact customer service.
Request Status Code: 2
Connection Result: 0
Connection Closed: Failed | Connection attempt failed.
Any Ideas of what to try?