Game servers constantly shutting players out, Correlation: Used "Migrate to Latest Update" during update


I then made the game private for 5 minutes, hoping that may reset something and solve the issue
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The problem persists.

My test environment works fine, and uses the same code, same file published over multiple places. Here is test server for reference, DM me if you are an admin and can help

Environment where this behavior has been happening the past 40 minutes

Edit: Average visit length plummeting

I can’t think of anything else to do at the moment but call for help, thanks for taking the time to look into this.

Edit 10/26/20: This is caused by one of our scripts going under. Doing some ridiculous amount of things getting high ping. That’s why I used correlation in the title! Weird coincidence.

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Players are posting this morning that they are still having trouble playing. Player count is lower than normal giving credence that this is still an issue. I simply wanted to use the migrate to latest update feature, I think that’s the only out of the ordinary thing I did with this update.

reeee

Edit: Visit graph

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Is this just your game or is it effecting others?

I’m not aware of anyone else who has used the “Migrate to latest update” and subsequently had problems with players reconnecting.

Also to engineers, I tried resetting my update to the previous one, to double check it wasn’t something bad in our code. The problem persisted during those 10 minutes as well.

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I have shut down the game entirely, and plan to wait about 30 minutes to an hour until opening it back up. My hope is that whatever is shutting down the servers will be fixed after this.

This game has been devastated by this unknown enemy


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This is interesting, any idea what’s behind it? I haven’t noticed anything from any of my games.

The game is back up live for any Roblox engineer that may be looking at this to find the problem

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