Game Servers Crashing

Help and Feedback Scripting Support
#1

(This may be the wrong category for this but I did my best to find a suitable one, my apologies.)

Hello, during this year I have been a Developer for a game called “District of Warren”. The game has been working well until recently. Within the last 4-3 weeks, a major issue has presented itself with the Game Servers (not studio) crashing (about every 20-30 minutes of playing) and giving everyone the Lost connection error code 270. When people attempt to rejoin they all get the Failed to connect to the Game Error Code 279 (https://gyazo.com/80140011780737f102ca040d0f053870) making the game unplayable for 5 minutes or so. It shall be noted that when this is happening all other Roblox games work fine and it appears to only be our game that has connectivity issues. Due to the lack of crash logs, Roblox provides us with I have yet been able to locate the exact issue causing this and I, therefore, come here for help.

Thank you all in advance!

#2

Well i’d suggest searching for scripts created by plugins, often there are backdoors , plugins secretly insert scripts into your game, without using the plugin even .

this would be more appropriate in discussion or platform-feedback:engine-bugs or help-and-feedback:game-design-support maybe

#3

Check memory usage on the server.

Join a game, press F9 to open Dev console and then click on the Memory tab, and then Server.

If the total number continually creeps up and never comes down then you’ve found a memory leak. Try to identify which type of memory it is and then file a bug report with all of the information if it’s still happening on new servers.