Game servers randomly shut down

Help and Feedback Game Design Support
,
#1

So, Firstly- I didn’t know where to post this. So I’m posting it here.
Secondly- I am NOT the game developer, I am a moderator and tipper for them.

Information

So, I was playing TNRP and the server I was in just shut down out of no where, I know the developer didn’t do this because he isn’t awake at this current time. (5:00? AM)
We have had issues with UGC items crashing servers and such- But that was reported on the devforum some weeks ago and the issue seems to be fixed, because we blacklisted most items.
But the thing is, The fullest server can sometimes just shut down.
image
I can’t really provide any logs, because I don’t have access to the console but we keep thinking this is Roblox Servers- Even though they seem to always be working when the servers shut down.

image
image917×69 7.07 KB

Is anyone else experiencing this? Or is it just TNRP.

7 Likes
#2

you should be posting it on #help-and-feedback:game-design-support
only the owner/ admin could shutdown the server
also as far as i know if roblox down you will just get Disconnect/ error code 268/etc

4 Likes
#3

Ah, Thank you. I have edited the main post to be in that topic/category.

I know that only a owner and admin could shutdown the server, But there was no staff member online who has access to the moderator panel- And the mod panel doesn’t even have a function to just shutdown a server.

So this is very confusing, because everyone else got kicked out alongside me.

2 Likes
#4

Also experiencing this… for the past 2 hours. My CCU got absolutely killed (873 to 315) and I still don’t know what’s going on.

2 Likes
#5

Same here, Issue seems to still be happening as people off-platform have been messaging me about this issue happening in the biggest servers.

1 Like
#6

Probably a server issue that only roblox themselves can fix. We have to make sure they know about it.

2 Likes
#7

same thing is occurring in my game. has been an issue for last week or so

2 Likes
#8

I’ve been having this problem with my game, people play for a few minutes and then the game shuts down out of the blue, but I haven’t shut it down…

1 Like
#9

Yes, I have been experiencing this problem as well. It’s not an us problem, since I own the game and I definitely did not shut it down, nor did anyone else.

#10

Hello friend, after days and days debugging my game, I found a memory leak, I recommend you also debug yours using F9 and configuring to see the server’s memory, if I’m not mistaken the maximum memory of roblox is 6.25GB

#11

If the cause is not the server itself, Roblox has random shutdown of servers that have been running for days when rescheduling server resources on AWS. It just happens sometimes, during core server updates, etc.

#12

Honestly I feel like the issue is probably a memory leak, I’ve contacted the developer and we’re looking into this still.

#13

Is everyone else still experiencing this?

My game has also been shutting down, I had a 40 ccu, then spiked down to 10 from all the servers randomly shutting down. You can see from the spikes when it lights off just out of the blue.

This is my memory log.

image
image782×510 67.6 KB

image
image738×536 55.4 KB