Game Settings > Avatar > Failed To Load Settings For Page?

[CptRedder]

Hello. I’m running into a Studio problem after accidentally publishing my game with R15 settings.

I need my game to be in R6 and not R15, but Studio is not letting me switch it back.

Originally, my game has R6 settings. I wanted to test it out with R15 settings so I published it by going to Game Settings > Avatar > Setting the rig to R15. Then I exited Studio. But upon opening the game again through the website, when I try to go to Game Settings > Avatar, it shows this in the Output:

Failed builtin_GameSettings.rbxm.GameSettings.Pages.AvatarPage.Avatar:108: NumberRange: invalid range

These are the places that this is happening to:
CTIN 290 Memory Project v2 - Roblox
CTIN 290 Memory Project - Roblox

I’ve tried reuploading the project as the v2 one and Avatar settings are still not appearing. These are my only places that have this issue.

[ValiantWind (Val)]

Try saving your work and then restarting studio. That’s what I always do first.

[CptRedder]

Unfortunately still shows the same problem.

For reference, here is what the page looks like on a different Place of mine.

[samanta1654 (lolyy)]

Started happening for me, too. Kinda annoying if you ask me.

I think it’s caused by attempting to set the rig to R6. The game will still think that it’s R15, thus making Game Settings confused and doing the “invalid range”, which forces the settings fail to load.

[uglyburger0]

Same scenario happened to me.

Wanted to see what my game would look like with R15, now I seem to be stuck with it. The only “fix” to this would be to move everything to a new place. Restarting doesn’t work for me either.

Publishing any form of avatar setting changes (R15 to R6, or R6 to R15) will lock it.

[XyLoRage (XyLo)]

Same here.

If you publish any avatar changes it will give the error and get locked

[naticsi_rb1x]

Same here, did you find solution guys?

[ShyFlooo (Flo)]

no, its prob roblox bug that will be fixed soon

[lIllllIIllllIIllllIl]

same. i need this fixed asap

help

[CptRedder]

That’s horrible oh man. For me, even publishing to a new place didn’t fix it. Aaaahhh I hope this gets fixed ASAP.

[samanta1654 (lolyy)]

Nope. I tried restarting my PC, tried publishing as a new place and even tried overwriting the place. But they all didn’t work.

[a19_9 (Nol)]

having same issue

[Focia19]

Hi everyone! We are aware of this issue, and we may have found the cause of it, will follow up when we have updates!

[Hal_Apenyo]

Thank you all for the feedback, we appreciate it.

The issue impacted developers who updated their experience’s avatar settings over the past couple of days.

After further investigation we have identified the root cause and disabled the change.

For those impacted we’d like to share a few steps you can take right now to resolve the issue on your end. Please note that these steps and the endpoint involved is subject to change, but for the short term this should correct any problems caused by this issue and you should once again be able to see and accurately edit the Avatar settings for your Experiences.

Steps to follow:

1. Go to the Create page
2. Find the affected experience(s)
3. Click the arrow button and “Configure Experience” link
4. Cut out universe ID from URL
5. Go to this link
6. Paste universe ID into appropriate form box
7. Copy and paste the code block found below
8. Press “Try it out!”
9. Check that “Response Code” says 200 and, if not, try again.

{
  "universeAvatarMinScales": {
    "height": 1,
    "width": 1,
    "head": 1,
    "depth": 1,
    "proportion": 1,
    "bodyType": 1
  },
  "universeAvatarMaxScales": {
    "height": 1,
    "width": 1,
    "head": 1,
    "depth": 1,
    "proportion": 1,
    "bodyType": 1
  },
}

[HONOR23123132132 (GK2009)]

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