So our game Chest Hero Simulator got suspended for violating “Paid Random Items” but we checked on our backend and everything is in order. We have strictly followed Roblox’s TOS and made all of the roll percentages visible to the players.
Essentially, our game’s monetization mechanics doesn’t do anything different from most of the games out there. If anything we’ve tried to cut back on monetization mechanics to make it less P2W.
I am quite baffled as to why the game was moderated 6 months after release when we didn’t change anything that would cause it to break the “Paid Random Items” policy.
Getting suspended absolutely kills momentum it also doesn’t help that an hour after I activated 100K of robux ads over the next couple of days it got suspended…
I’ve reached out to the appeals team and I haven’t heard back yet so I am hoping someone from DevRel can point my in the right direction. It would be greatly appreciated!
