GameAnalytics SDK: Could not add error event SDK is disabled?

Help and Feedback Scripting Support
#1

I’ve been trying to use the GameAnalytics SDK for a project i’m working on to move away from discord webhooks. I’ve tried submitting this sample error through a Server Script:

GameAnalytics:addErrorEvent('AbnormalActivity', {
         severity = GameAnalytics.EGAErrorSeverity.Info,
         message = "This is a test info message for GameAnalytics"
})

However I get this response in the server output:
Warning/GameAnalytics: Could not add error event SDK is disabled

Why is this happening? I have the game + secret key in the settings module.

GameAnalytics: Incoming events stuck
#2

Make sure HTTP requests are enabled for your game. Since I’m pretty sure it uses the HttpService.

#3

HTTPService is enabled, as it shows it successfully sending POST requests to their API

#4

After looking at the code and documentation, it seems like the first parameter should be a player ID. (player.UserId) you put ‘AbnormalActivity’.

https://gameanalytics.com/docs/item/roblox-sdk#error

function ga:addErrorEvent(playerId, options)
    threading:performTaskOnGAThread(function()
        if not state:isEventSubmissionEnabled() then
            return
        end
        if not isSdkReady({playerId=playerId, needsInitialized=true, shouldWarn=true, message="Could not add error event"}) then
            return
        end

        -- Send to events
        local severity = options["severity"] or 0
        local message = options["message"] or ""

        events:addErrorEvent(playerId, severity, message)
    end)
end

This code returns the error, so it seems to be that you’re forwarding the wrong parameter.

-- Is SDK enabled
    if needsInitialized and playerId and not state:isEnabled(playerId) then
        if shouldWarn then
            logger:w(message .. " SDK is disabled")
        end
        return false
    end
2 Likes
#5

Thanks for clearing this up! Managed to get two incomimg evenrs registered on the site, now I just gotta wait for them to come through and appear on the log

#6

So we’re all good? If so, then awesome, if not then feel free to come back to this. :smiley:

#7

Almost all good, the 2 incoming events seem to be stuck there and are not appearing, unsure if this is to do with their api or not

#8

Could be that it takes time, or you may have to close the session (game/studio run session) before it posts if it has a shutdown hook. Or if the player leaves and ends their session.

Edit:
Seems like there’s session events for starting/ending so it may only log things after the session of said player ends.