Sorry to hear that. If it doesn’t repopulate within 14 days (assuming you don’t edit the metadata further), then you may want to attempt reverting the changes to metadata as mentioned in the replies above this.
I can confirm that after a few weeks of not changing our metadata, our game’s discovery has gone up significantly.
Thanks for the correction. As I said, I may be wrong and I am glad you did clear it up.
I think it shouldn’t be removed from discovery and search results while the metadata is being changed. I would rather have it use the old metadata while the new one replaces the old one.
I totally agree. It doesn’t make much sense for them to completely take games off of discovery (even if it’s temporary) when metadata is updated.
I own a game called “The Nursing Home” and we’ve had similar issues, we released on April 1st and mid April we had 4K players in the game and then we’re down to only 100-300 players which is practically nothing with no reason, we’ve done nothing to change this, I did end up changing the game description thinking that could be it but If the description was set during the 4K players, and we never changed it yet our player count drops so drastically, that can’t be it… Very frustrating as we know what the game can do but it seems our success is not really in our control.
Hey everyone, just closing the loop here - I checked with the engineers. The recommendation system is working as intended. I’m going to close this out, but please refile if any other issues come up.