My game has been having active premium players since the 23rd of July (ICT timezone) but the graph is showing that I have been making 0 Robux each day from 7/23 to 8/18 this is obviously very inaccurate. The only day the chart is displaying accurately is 8/19. This is not a UI bug because a Roblox staff has looked into this and confirmed that this is “accurate” with the data from Roblox. Please investigate my case and give out a solution, I have been asking for support multiple times.
The answer to your problem is no-one is playing your game anymore, premium payouts only effect the game if premium player play. In your case you only have 900 visits with 0 active players this would mean that your game is not having any players witch would explain why you are not getting any robux. I repeat 900 visits isint enough to make 5k robux. My game with 33k visits made 900 robux.
I don’t think that makes any sense because my friend used to join my game for a few minutes and I still got paid one time I got 4 robux another time I got 9. There’s no source of information saying that the game needs to have constantly active premium players in order for me to get premium payouts. Also, the fact that your game has 33k visits doesn’t mean that you get more payout than I do because you might have fewer premium players in your game compared to mine and they might spend less time in your game.
Yes I do know about this but last month when I was still trying to get players to play my game I did actually had active premium players for almost everyday but I’ve stopped advertising it bc of the issue. Also, the premium playtime score would have shown 0 as well if that was the case. I’m pretty sure that this was a bug because the missing payouts are shown as “Projected Robux” and the staffs would have told me about it if the issue was that simple.
Roblox sneakily whooped 1.2k out of my premium payout spike. Although the reason “UI Glitch” seems somewhat reasonable, I check my revenue summary every single day. Not one of them did I notice a change +1,200 on the pending tab.
I think it must’ve been a glitch that your Premium Payout page indicated that you’d make 5K Robux in Premium Payouts from a game with fewer than a thousand visits. That’s what I get from a game that gets 10K to 30K visits a day which always has around 100 concurrent players.
If there was a glitch, it wasn’t that you were making 0 Robux.
A game with under 1K visits making 0 in premium payouts is very normal. Randomly getting 5K is not.
Note that there’s a ~30 day delay between projected Robux showing up on your graph and you actually receiving those Robux. You could still end up getting that 5K after all, in which case there was no error.
The math behind Premium Playtime Robux Earned is kind of confusing. Just because a Roblox Premium player is playing your game doesn’t mean much if they don’t stay for very long, and especially if they go on to play other games. Your game is competing against every other game that they play that day when Roblox calculates how much their visit to your game counts towards your Premium Playtime Score.
I don’t really care how much I’m supposed to get from the premium payout, it’s confirmed that the data for my premium payout is missing and I want the accurate data of my premium payout asap so I can buy Headless.
(sorry if I sound offensive, my English is not that great)
We checked your game and this is what we found!
User activities for premium purchase on 7/23 and 7/25 are reflected on 8/19 and 8/21 respectively. Your actual payout is scheduled to happen on 9/16 and 9/18, and I can say the number is not 0!
Therefore, please contact me if the payment wasn’t processed on the dates mentioned!
I’m closing the thread since we are fairly sure this isn’t a bug!
