I’m working on a music game and am trying to upload music which is getting caught by the automated copyright detection system. It’s correct that it’s being caught, but I’ve been hired by the copyright owner and have permission to upload it.
According to this - Questions about music copyright - I need to contact firstname.lastname@example.org with the subject “Licensed Music” to resolve this. I did that five days ago and got a ticket number, but am not receiving any human responses.
I’ve also tried contact general Roblox support, but I don’t think they’re really reading the content of my messages. They just send links to articles on how to integrate music in your game. The people at Audible Magic (who operate the auto detection software) were not able to help either.
Has anybody been through this and had a successful resolution? Can anybody offer me some advice on what to do next?