GFX for game isn't loading

Hi! I hope this is the correct category for this. So my graphic designer has sent me some GFXs that I have ordered for my game. I managed to upload all of them except for one. My Event Center logo has been pending/loading for more than 5 hours and I’m not sure why.

I tried re-uploading the GFX, deleted the GFX from my file, saved it again, and uploaded it to ROBLOX but it’s still loading.

This is what it shows me:

Does anyone know why this is happening, or should I wait longer?

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Its because it was moderated and the auto moderator is not letting it show. How to fix it? Re upload or switch things up a bit in the gfx :man_shrugging:

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Hey! I have tried re-uploaded it and I’m not the one who made it, don’t wanna disturb my GFX artist haha. :sweat_smile:

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Update: It’s been 8+ hours and it’s still loading. What can I do to fix this?

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I would contact Roblox support Support - Roblox and show them that the gfx is fine, they may be able to give manual access/moderation.

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Hey! I have contacted ROBLOX but unfortunately they replied with other topics such as uploading clothing. :sweat_smile: It’s been almost two days, is there anything else I can do?

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Maybe you could put a thin rounded white/other color square border around it?
How I fixed it once was moving an object in the asset a few pixels over. (Moderation could be better lol)

Hey! I finally fixed it by adding a small black dot to blend in with the background. Thanks!

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Ahhhh… nothing like the smell of Roblox auto-moderation ruining hopes and dreams in the morning!

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