Glitched item not loading when equipped

[SmoukiH (Smouki)]

Reproduction Steps

If you try to equip it to the character, it will not appear, instead a broken icon will appear on the profile and it will not load in-game

Purple Void Hunter Mask - Roblox

Expected Behavior

I hope you can fix this item so that it can be used normally again. Thank you in advance!

Actual Behavior

Some people warned me about this item not appearing on the character after equipped:

Issue Area: Catalog Assets
Issue Type: Display
Impact: High
Frequency: Rarely

[thirdtakeonit]

Thanks for the report! We’ll follow up when we have an update for you.