Group Game bypassed and Roblox isn't doing anything about it

Feature Requests Website Features
#1

I didn’t want to post this and make this public, but I’m getting no attention elsewhere.

Yesterday, at around 11:30am [PST], The group leader (AndrewOfPeace - Roblox) got his account breached, and group leadership (Universal Roblox Park & Resort - Roblox) got transferred to malicious users. Our group funds were well over 1M+ R$ and were stolen, and we were told we have to wait until today for any action to be taken. Fast-forward, we are now being told that we have to talk to customer support (which by the way, takes days). Instead of telling us this yesterday, we now would have to attempt to go through an extremely slow process just to get access back to our projects!

The users have been in the process of kicking all 41K+ group members, tearing our community apart, stealing all of the group funds, and stealing our assets.

I cannot understand why Roblox does not have an emergency hotline of sorts available for issues like this. A lot of this could’ve been stopped if action was taken closer to when this occurred

I just want a response from Roblox or at least some action from them. This is extremely demotivating and makes me question whether or not Roblox is a viable development platform if users are allowed to freely destroy our projects and community.

I put this under website features because thankfully, Roblox allows users to send group funds and promote people to leader instantly without any processing period. Hopefully that could be discussed

Update: I was dm’d a few moments ago about them looking into the issue and speeding up the process. Thanks for your support. I wish I could say that I was pleased, but I don’t think any person should have to make public drama just to get their attention

100 Likes
Impose a 7-day processing period for "Group Ownership Transfer"
#2

Group ownership should definitely have a cool down or be removed (either permanently or through group settings irreversibly). Some groups have tens of thousands of dollars in them which can vanish in mere seconds but we are forced to wait days for a few Robux to pass Pending Sales.

23 Likes
#3

It’s a shame that it took a public post and public outcry to get them to do something. I assume that there are many other cases like this that weren’t so lucky to have a platform to speak out

11 Likes
#4

And this is why I assume people out there still do this to lesser-known groups. I feel very bad for anyone who has had to go through this at any point

11 Likes
#5
#6
#7

It looks like they reached out to you in private, so closing this out as it is not technically a feature request

Feel free to file new feature request(s) that would help prevent this and similar issues, according to “How to post a Feature Request”.

4 Likes