All of the group games in ChainLemonade Studios are showing a Blank player count but when you click on the game, there are plenty of players on them. It also doesn’t display the like ratio until you click the game.
This bug occurs on Mobile and in the PC Web Browser. This has been like this for a few days now.
It only occurs in ChainLemonade Studios and not any of our other groups.
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This is because the ‘Experiences’ section doesn’t properly handle cases when there’s more experience IDs than a singular API request can handle.
When it tries to get the data, it’s requesting more than the maximum amount of universes the API accepts (because you have so many set to public), therefore just breaking and showing placeholder data. The engineer fixing this needs to implement proper pagination where more than a singular API request is made to get player count/like count here.
As a temporary workaround you can set some of the unused games to private (if you have any).
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Wouldn’t increasing the limit be easier or is this not possible for whatever reason?
Unfortunately, increasing the limit would only be a band-aid fix, not only would the page take longer to load due to the larger payload but there’d still be a chance for this bug to occur, albeit you’d need a larger amount of public experiences to cause it.
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Does it load every page of experiences shown at the same time?
From my own quick test, this seems to be the issue.
The API allows for at most 25 experiences to be loaded at once, however the affected groups have more than that amount, causing the issue.
I suspect the simplest change (although still not simple) that Roblox could make without affecting the workload on the server is to split it into multiple requests, loading just the first 25 games until the player goes onto the 6th page, in which case it then loads the nexts 25 games.
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This is happening to me when I see the experiences from the Roblox group called “Roblox Resources” (for instance):
I think that’s just because nobody plays those games.
ah, the nostalgia of chainlemonade
Could it be you have too many games that are being requested with the api?
Thanks for the report! We’ll follow up when we have an update for you.
Hi @ChainLemonade, thanks for your post! We’ve rolled out a fix for this issue, and all experience tiles should be displaying as expected. Feel free to reach out if you are still experiencing any issues.
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