Group unowned after Purchase

Bug Reports Roblox Application and Website Bugs
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#1

I had purchased a group on the website to host some side projects and MVP’s, the group was made but no one owns it now. This happened like such:

  • Group was in process of purchasing
  • Website went unresponsive
  • Canceled the purchase
  • Purchase still goes through, group is made and says I own it
  • Group does not appear in my groups, and an hour later says it is owned by no one

Browser used: Opera GX

Group in question: Crypt Keep - Roblox

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Expected behavior

When purchasing a group one expects to be owner of that group.

#2

Do you have proof of your band purchase in your transactions ? If so, I think you can file a claim with Roblox for a refund. You can also try disconnecting and reconnecting in different browsers.

#3

Which website is this in question?

#4

Hello @MidnightKrystal ,

I’m sorry you ran into this problem, it looks like there was an issue during group creation and unfortunately left that group in an unusable state. We do see the purchase was cancelled, did you receive your refund for the creation? If not let us know.

As far as the group goes, you will need to create a new one to ensure it is properly created. Can you try again and let me know if it works?