Groups API Connections are left unresponded

We have been noticing an issue with the Groups API not ranking users, and is also leaving the connection open and never returning a response. This has been a huge issue for us as our application- and main game have automated ranking systems to handle rank changes.

All ranking is done from our own webserver hosted on DigitalOcean, however the Group API fails to do it’s part and bricks the request. We have systems in place now to prevent the issue, however this is a big annoyance for us. We also use a API library called noblox.js, originally we used bloxy.js which had a similar issue but different error. We have contacted noblox.js, but they have stated that it’s not an issue on them, but Roblox, so this is why we are creating a bug report ticket now.

We have had the issue on 3 DigitalOcean servers so far, and we are unable to resolve it.

Reproduction Steps

  1. Create a node application and install noblox.js
  2. Setup noblox.js, and run main script.
  3. Attempt to rank a user with noblox.js

Expected Behavior
Roblox should rank them and return to noblox.js/the request that they have been ranked.

Actual Behavior
Roblox, after a certain amount of request and for a long period, stalls all requests and does not return an error back at all, leaving noblox.js confused and still wait for a reply.

Thank you.

4 Likes

This is a major issue for us, as you can see, the numbers are the failed requests and finally on the 7th request, it ranks the user requested via the API. We have had to resort to reserve servers to handle requests that fail after a certain amount of time, which now the reserve server is starting to fail too.

Thanks for the report! We’ll follow up when we have an update for you.

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Is there any update on this? We are still experiencing major issues.

We were able to resolve this issue.