As mentioned here, we have a new program for new members. New members have limited posting privileges within Development Support and Inception so that they can learn the ropes of the forum. As these users are still learning, their posts may not be up to par with what you expect.
Choosing to respond to the user:
We understand some of you may dislike these posts made by new members (or low-quality posts made by full members). In this case, please do not respond do the thread with “Umm…?”, heckle the user, or similar. Instead, point a Community Sage to the thread. Our job is to teach these users how to properly use the forum, so save yourself a headache and let us do the heavy lifting.
Responding to the user:
If you choose to help the user, please be patient with them. If someone asked how to give users 10 Robux when they touch a button and posted in the wrong category, you should reply something along the lines of:
It is not possible to give users Robux through Lua scripts. Economies rely on there being a limited quantity of currency, so allowing developers to give out an unlimited amount of Robux would destabilize the economy.
Your reply should answer their question, or bring the thread closer to answering their question (e.g. asking for clarification). When you ultimately do answer their question, you should explain your answer. These users are learning, and it is important that they understand the why of an answer, or they will never improve. Please ensure you are not repeating what has already been posted on the thread as well, as this can be extremely frustrating to the user.
You will also notice the response neglected to inform the developer they posted in the wrong category. When a user makes a mistake on the forum, please ping a Community Sage so that we can PM the user. We want to avoid 10 people overwhelming the user by PMing the same feedback, and users derailing the thread with forum tips. By letting Top Contributors teach proper forum usage, we can avoid duplicate PMs and derailing the thread. The one exception is duplicate threads, where it is fine to link duplicate threads and ask the user to use the search in the future. Derailing the thread is not a concern in this case, because discussion should not continue on duplicate threads.
Pointing Community Sages / Forum Mods to the thread:
If a user needs feedback on how to use the forum, you can either PM the @Community_Sage group on the devforums or DM them through Discord.
If a post is completely inappropriate and should be deleted, please flag the post and the forum mods will handle the post.