I’m looking to fetch the recordings of my friend’s voice chat. Allegedly my friend infringed the Roblox Terms of Use which warranted an account deletion. We think this is bogus hence why we would like to review the recordings.
Which turns out very difficult as Roblox refuses to cooperate. I’m not sure how to proceed as I have requested for the voice recordings via the moderation team. I asked using the following message:
Hello, This email was written by the counsel of the Roblox user “X”. Through this writing, we would like to let Roblox know that we would like to review the voice recordings that led to suspension applied to my client’s account. Sincerely, “X”.
Which got me this response:
I figured corresponding with the moderation team @Roblox Support is the wrong thing to do and instead, I have to contact the data privacy rights team. Considering Roblox states in the Terms of Use that voice recordings can be removed upon request via this team. It seems like the correct choice.
Unfortunately, the data privacy rights team sent me packing. Not even directing me to the right team rather telling me to bugger off with “choose the appropriate topic”. Which one dumbass?
Someone that has experienced the same problem? I’d rather not wait for weeks waiting for a reply by Roblox Legal when someone at the Support department can help me with my issue.