Help Needed Regarding Lost Account

Help and Feedback Platform Usage Support
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#1

Hello.

A few months ago, I believe my other account (Ur_Dadeyyyyyyy) was hacked. As of a result, I went to enable 2SV (2-Step Verification). When I try to log in, my username and password are valid, but it prompts me to look in my email for a code. I receive nothing.

Previously, Roblox staff has given me parts of the email registered with the account, I don’t have the email they described.

I am honestly out of ideas… That is why I came here to seek help.
If you are Roblox Staff, please reply and help me with this inquiry. And if you aren’t, I am open to ideas.

Thanks.

(Also, I am not 100% certain where I should post this)

1 Like
#2

I’m pretty sure if you had your gmail connected to the account first you can change it.

1 Like
#3

Thanks for your speedy response,

And how might I do that?

#4

Using Support - Roblox but giving the fact you’ve already tried I highly doubt it will change.

1 Like
#5

Yeah. Thanks for your help though!