HILTON HOTELS HR GUIDEBOOK
In this guidebook you’ll learn how to be a good HR and how to act like one, you will also learn how to host trainings, shifts, and interviews
TABLE OF CONTENTS:
- Administration Rules
- Activity
- Events
- Shifts
- Trainings
- Interviews
ADMINISTRATION RULES:
Here are Hilton Hotels, our HRs have to follow certain rules to avoid any problem.
-
Do not use abusive commands such as:
fly, flynoclip, jail, explode, fire, smoke and etc… -
Always be professional at our Hotel
-
Do not argue with other HRs in public, always take it to DM’s.
-
Respect everyone, regardless of their rank.
-
Follow all Roblox’s ToS
-
Free ranking is strictly not allowed, you’ll always get demoted for free ranking.
-
Ranks under 11 | Shift Manager cannot rank above 9 without Permission from a BoD+
-
Cursing, Swearing or profanity is STRICTLY not allowed here at Hilton Hotels, ‘nor’ is Homophobia! Caught doing so will get you suspended or demoted, depending on the situation.
-
Lastly, Racism! Here at Hilton Hotels, you may have noticed we get a frequent visitor: popqueen, she
is our top donator, just take no notice of her is she is acting strange but if she starts being racist,
which she is common to do then please politely give her a warning. That goes for ANYONE else that decides to be racist at Hilton Hotel.
Another thing, all HR’s are required to have a verified discord account, otherwise, it is quite pointless.
Please be sure to read this guideline thoroughly!
Failing to abide by these rules will get you either, Suspended, Fired, Demoted or at worse Blacklisted.
If any of these rules are broken you’ll be suspended/fired, the suspension may vary from Admin from Admin.
ACTIVITY:
Here at Hilton Hotels, we expect activity from the HR team, if you have any problem you may request an inactivity-notice in our Discord server but an SHR has to approve it.
Now, these are some guidelines for activity:
- You must be very active, host at least 2 events every week, canceled events don’t count.
- If you wish to be inactive within the group, then you must post it in #inactivity-notice, when you post it an SHR will have to approve it, after that, you’ll be ranked down to 10 | Hotel Supervisor, while being rank 10 you cannot host an event or Co-host one, being active in Discord is acceptable.
EVENTS:
Here you’ll see how to host a decent event and some rules when hosting one, pay attention.
Before hosting an event make sure nobody is hosting the same event at the same time, remember, The same events have a cooldown of 60 minutes between each other.
The current format must be used when shouting it to everyone your training:
On Discord:
@here [Event type] “Custom text”, Host: , Co-Host: and more “custom text” if wanted
On Roblox
[Event type] “Custom text”, Host: , Co-Host: and more “custom text” if wanted
Now that you have learned the basic rules of an event and their formats you’ll now learn how to host them.
SHIFTS:
Shifts need a host and basically doesn’t need much attention, when hosting one you’ll have to organize the staff and make sure they’re working.
Shifts have to last at least 40 minutes if you have to leave before it you may cancel but again, it won’t count as an “activity”.
At the end of the shift, you’re hosting you may promote people that you find good, don’t forget to follow our point system.
INTERVIEWS:
11 | Senior Management+ may host
12 | Shift Manager+ may co-host
8 | Head of Security+ may become an Interviewer if asked by the Host, make sure they know the questions.
Before starting a session, you must introduce yourself. Here is an example:
Hello! Welcome to Hilton Hotels Interview Session! I’m [Your Name] and I will be your Host today!
Again, that’s just an example and you may create your own introduction.
Your Co-host may introduce himself if wanted.
After that, you’ll have to start with the rules, you may copy and paste them:
Rules for Interviewees:
-
Make sure you use grammar at all times, using grammar will increase your chances of passing your interview.
-
Once you have passed your interview, you will be ranked to “3 | Awaiting Training”. You will need to attend a training session to get your official rank.
-
Make sure you are polite at all times during this session. Being rude will give you an automatic fail and will need to attend a future session.
-
Be polite to your interviewer they have taken time out of their day to come and interview you!
-
If you fail please don’t spam the group wall/disc. As that would lead to consequences!
-
Three grammar strikes is a fail.
-
Copy & Paste is an automatic fail.
Rules for staff:
-
Don’t fail a good interviewee or pass a bad interviewee, this can lead to inspection and furthermore a demotion.
-
Please use the guide to interview.
-
Make sure to View ~ Jump ~ Bring when teleporting an interviewee.
Alright, Interviewers can get started! Good luck and I wish you all the best of luck!
Once you have explained to everyone the rules you may begin the Interviews!
Interviewer Guide:
When starting your interview, you will introduce yourself like this:
Hello, I’m [Your Name] and I’ll be your interviewer today.
Then you’ll continue by saying this:
Before we begin, I have a few rules:
Use grammar to increase your chance of passing.
Do not rage on me if you don’t pass, there’s always another session.
Without further ado, let’s begin!
Then you’ll start with this:
Firstly, we will start with the grammar test.
Correct the following sentence:
Hewoo welcomt to hijkton hotel woukd you like an rowm
If they pass without any mistakes you shall continue onto the questions, if they fail, ask an HR to kick them.
Congrats! You have passed the grammar test.
Moving onto the questions:
-
What will you bring to Hilton Hotels?
-
Why do you want to work for Hilton Hotels?
-
Have you worked at any other groups? If so, list them.
-
How would you greet a hotel guest?
-
What times are you available throughout the week?
-
How did you find out about us?
-
On a scale from 1 to 10, how good are your grammar and punctuation?
-
Are you ready to take on this job, and will the effort you put in be in our standards?
If they pass without exceeding 3 grammar mistakes, then you may approve the player.
After that, you shall take them out to the chairs and ask the host to rank them.
And that ends our Interview Guide.
TRAININGS:
12 | Shift Manager+ May Host
11 | Senior Management+ May Co-Host
8 | Head of Security may do the Security Training
9 | Head Receptionist+ May help train the trainees
Before starting a training don’t forget to introduce yourself, here’s an example:
Hello everyone! I am your host [Your Name] and I will be hosting this spectacular session! I
am also accompanied by my wonderful Co-host!
Again, that’s just an example you might say your own introduction!
The Co-Host may introduce himself if wanted.
After that, you’ll start teaching everyone the rules of a Training.
Rules for everyone:
-
[EVERYONE] Grammar is required at all times throughout this session. Failure to use
grammar will result in you failing this session. -
[EVERYONE] Foul language and profanity are not allowed here at Hilton Hotels. Doing so
will lead to a demotion.
Rules for trainees:
-
Respect your trainer and helper at all times as they have taken the time out of their day
you help you. -
Make sure to use grammar as if you were at the hotel. 3 grammar strikes is a fail.
-
Do not complain on the group wall or the Hilton Disc if you have failed
Rules for trainees:
Rules for trainers:
-
Trainers and helpers, don’t go too easy on your trainee but don’t be too harsh with them.
-
Trainers and helpers, if you notice your trainee(s) are doing something wrong, correct
them so they won’t make that mistake in the future. -
Once you have passed you will follow your helper to get ranked! Do not leave the game
as an HR needs to rank you before you leave
After you’ve told everyone the rules you or the co-host may name each person the job they’ve chosen
Then you may start your training!
You’re gonna start by saying:
“Trainers to your station”
Then:
“Trainees to your station”
Security Training Guide:
Once you begin, you will state your name, here is an example:
Hello, I’m [Your Name] and I will be your security trainer today!
And the trainers will begin with a few rules before a full tutorial.
Before we begin, I have a few rules you must follow so we can get through this quickly:
-
Leave questions to the end, please.
-
Do not talk throughout my teaching as it can get very distracting.
-
Make sure you’re listening as the tests will be based on this lesson.
-
Remember, you’re here to “protect” the hotel from exploiters, trollers, and spammers.
Tutorial:
The security trainer will do some examples of trollers and exploiters, after that, the security trainer will ask some questions to the trainees, don’t forget to teach them how to use our warning system(3 warnings)
Suggested questions:
- How many warnings do exploiters get?
- How would you deal with a troller?
- Give me an example of calling an MR/HR on the group wall.
- What are the cuffs and what do they help with?
- What is considered abuse with the cuffs?
If they pass you’ll take them to the promotion line and wait for the host to promote them.
Receptionist Training Guide:
When you begin your training you’ll introduce yourself as said before.
Teach them the rules:
- Leave questions to the end, please.
- Do not talk throughout my teaching as it can get very distracting.
- Remember, use grammar to help increase the chance of passing.
- Make sure you’re listening as the tests will be based on this lesson.
- Have fun!
After that, you may begin your training!
Tutorial:
You as a Receptionist Trainer will have to teach them how to operate the check-me-in screen and how to deal with trollers, don’t forget to teach them our warning system(3 warnings)
If they pass without any problem you’ll take them to the promotion line and wait for the host to promote them.
This ends our HR | Guidebook, hope I helped you become a good HR!
Guidebook written by Rodrigochacon, Vice-Chairman.
Special Thanks to avoriix.