HH Job Information and Tasks

Hilton Hotels Job Information and Tasks:

  1. Suspended

Suspension from any Role or Job for a set amount of time. This is not considered a Staff Rank.

==================================LOW RANKS==============================

  1. Awaiting Trainee:

We received your application as it was accepted. You need to attend a training session to become staff of the hotel.

  1. Housekeeping:

As a Housekeeping you are going to make sure the hotel is Tidy & Clean. There is an assigned housekeeping desk. You will get three tools: broom, vacuum and trolley.

  1. Bar-staff:

As a Bar-staff you are going to serve the guests with the Food & Drinks they desire.

  1. Security:

Security works around the clock to patrol the hotel and protect it to guarantee a happy and safe place for all staff and guests.

  1. Receptionist:

As a Receptionist you are going to be handing out rooms to guests of the hotel.

==================================MIDDLE RANKS==============================

THESE RANKS ARE EARNED, NOT APPLIED FOR

Head Security:

Head Security oversee security operations and instruct Security on what to do while still working either job. This rank is given to Hardworking Security,

Head Services:

Head Services oversee Drink Serving and housekeeping operations and instruct them on what to do while still working either job. This rank is given to hardworking housekeeping and Bar-staff.
Head Receptionist:

Head of reception:

Head of reception oversee receptionist operations and instruct them on what to do while still working either job. This rank is given to hardworking receptionists.

Management:

This rank is only earned with hard work, activity, and dedication. As a manager you are to direct everybody and make sure everybody is on task and productive. You are also expected to do any jobs not being done, such as reception, bar, housekeeping, etc. Handle trolls with 3 strikes and attend training or interview sessions to assist those sessions.

Senior Management:

This rank is only earned with extreme activity, no signs of admin abuse, and dedication. As a senior manager you are to direct everybody and make sure everybody is on task and productive. You are also expected to do any jobs not being done, such as reception, bar, housekeeping, etc. You are to also check on any admin abuse from staff and report them ASAP.

Senior Management has 2 additional responsibilities:

  1. Applications: Senior management has access to review applications in our Application board. Please review the application and send it to either the passed or failed list. Those in the passed list will be ranked by a HR. Always look for grammar, complete sentences and experience when moving them to the passed list.There is not a set number or applications that you must review daily, but we expect you to be active when the application center opens on the weekend.

  2. Senior Management will also have admin in the training center. Please attend the sessions to co-host or host it if the HR has to leave before the session ends.

==================================HIGH RANKS==============================

.Shift Manager:

This rank is given to the best of staff, both productive and on-task each and every day at Hilton Hotels. SM’s are expected to make sure each and every staff member are working their job, give warnings, reviews applications, host training, etc.

  1. General Manager:

This rank is given to SM’s who have done a great job at Hilton. Reviews applications, host trainings and know how to react to almost any situation. They also answer to complaints from the complaint center.

  1. Board of Directors:

This rank is awarded to GM’s who have done an excellent job at Hilton. They are the best of the best and have worked for a long time to get there. They have astounding grammar and work ethic.

  1. Vice Chairman:

This rank is Reserved for the Vice of Hilton.

  1. Chairman:

This rank is Reserved for the Owner of Hilton.

=========================EXPECTATIONS OF HR=============================

In addition of all of the Admins rules, due to the importance of your rank the below also applies:

  1. Read and process applications.
    2 Host at least 2 training per week
  2. Post the training in the Trello board
  3. Try not to cancel training once posted. Have another HR or Senior Manager host for you instead.
  4. Do not hold random and unnecessary meetings
  5. Do not sell, trade or rank friends. Ranks are earned
  6. Do not advertise in our group shout or group wall for other groups, even if they are allies. Owner or vice must approve first
  7. Be cordial and represent the Hilton group with utmost integrity

Inactivity or failing the HR expectations, results in demotion/removal of rank.

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