Hello, i’ve recently launched a game and so far the biggest issue is that players specifically on: old-ish iOS devices, PS4 and PS5 are crashing when trying to load in the main world, Ps5 obviously being the most surprising one. Is there a way to check what is causing the issue? If it’s a script, the map, or something else? Thanks
Edit: Just wanted to specify, the roblox app closes. They don’t get disconnected by Roblox with an error, their app just closes/crashes.
This should be in #help-and-feedback:scripting-support
As for your problem, It is likely that the devices are using all of the allocated memory caused the OS to force close the app to prevent a Memory crash, To fix this you need to optimize your game more, Try to remove non needed effects and such.
-- They are asking for assistance finding what the issue causing crashes is, just saying “do the thing” doesn’t help them at all.
Got it, After research I have found the issue and the thing causing it with all of the devices, My OG post has been edited.
Makes way more sense now. Still weird that it crashes on PS5. StreamingEnabled could help perhaps? Map has 120k+ parts
You NEED streaming enabled for a map that size, I don’t even know how your game was even running, Anyways yeah that may fix it, You should also check for memory leaks, (ie. loops that were started but never got ended and built up overtime causing more memory)