How do I fix this animation pose?

I commissioned one of my animation developers to make a simple crouching animation recently, but there is an issue - it makes the character hover, instead of stay flat with the ground, as seen here:

I thought that this was an issue with me running the animation script via a local script, but it’s an issue even server-sided - the animation plays, but the character is still hovering.

Is this something on the animation/animator end, or is this something on my end? I used the “Animating a Model Locally” code snippet from here

You could move the animation downwards, but it would probably be even better to make the actual body move downwards with it. Would give the animation some more weight, and feel more realistic, especially in first person. In terms of doing that I’m not sure, maybe move the legs upwards?

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