I have made a topic about this before but nobody could help me out, apparently its a roblox bug but I can’t report it, whenever I hit shutdown all servers, all players characters vanish and no shutdown message pops up, so people could stay in there forever thinking its just a glitch and never join back which made me lose alot of players, this also caused me to not be able to use my soft shutdown script which teleport the players to a reserved server when I shutdown, It doesnt teleport them anymore because the players are being deleted and its not finding them in the players service when I loop through it, please help me out with this!
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I believe this is an engine bug, screenshots/vids would be helpful
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Hello, I’m sorry for my very late reply I had some wifi problems! Are you still here?
All good - on phone though, so I am here but also not
Alright! I will send you a video in a bit.
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Shutting down servers unannounced can lead to reduction of player count regardless.
Use the messaging service to send data across servers, with this you could then start a shutdown from within the game and even have a countdown GUI in place so players know what’s going on ahead of time.
It has many of uses that you may find helpful. I used the messaging service to find players in games and to get stuff like the average running stats of my servers by prompting servers to send data. Ill let you figure out how useful it can be.
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I made a soft shutdown script which shows a gui saying Updating Server then Joining while it reserves a server then teleports the players to it, it worked fine in my testing place but unfortunately, when I moved it to my actual game this issue caused it to not work, It completely deletes all the guis when I hit shutdown all servers and it doesnt teleport anybody + it doesnt show the shutdown message.
Check it out when you can and tell me the issue please!
More than likely it’s an engine bug, I don’t think a script can cause that
This happened to me once. What i did was i made my game private, went into studio, then restarted studio. Then i tried shutting all servers down and making it public. It worked for me 
Sadly, I just tried that and it still didnt fix it.
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oh no! I would recommend contacting support if the problem persists
I will probably do that, theres nothing I havent tried yet
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Did you ever find the solution to this? I’m dealing with the same thing.