How to return robux for a thing if it was taken 2 times and not one

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I wrote to support, and as usual nothing normal was answered

How long did you wait?
Give them a week. They are trying to answer the needs of 66 million users per day so give them a chance to get to your message.

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Well, in general, do they return funds for this, or what?

I do not know, I’ve never had that experience before.

OK, thanks for the answer, but I’ll wait, suddenly there were such people with the same experience