Players in my game have been reporting this error in the console:
LoadingScript->InfoProvider:LoadAssets: MarketplaceService:getProductInfo() failed because #### 0 (HttpError: SslConnectFail)
I’ve never gotten the error myself, so I can’t debug it. There is no script in my game called “LoadingScript”, so I assume it is an internal script.
This bug seems to be preventing people from entering my game properly. I estimate that is affects about 10% of players.
The affected game is https://www.roblox.com/games/77899385/Gravity-Shift-Egg-Hunt-2019.
This has been happening for about almost a year now, but it only seems to become a significant problem when many players enter the game.
Here is a video of the game when this error happens:
The game loads, but the player is never dropped into the game.
I believe this error is beyond my control, and I would appreciate someone to look into it.