Huge Amounts of Mobile Players Crashing

[MUCDICH]

Describe the issue
Issue is that our latest update under The Mimic experience is receiving a lot of mobile users crashing upon playing within a few seconds of the game. We’re trying everything to find what the possible issue is, and we’re unsure of it ourselves. We don’t think it’s a memory leak as well, so we need some assistance if possible. Please let us know! Thank you.

Visual Aids:

Direct Links:

The Mimic

Experience ID: 2294168059

Place ID: 15962819441

System Information
Mobile players Samsung, Iphone, Apple, Android

A private message is associated with this bug report

[MikeartsRBLX (Verdancyx)]

May I see the code where it does the loading screen?

[NoxhazeI (Johnathan)]

Hmm thats strange. Maybe try checking it on a PC and see the RAM,CPU,GPU usage and if it spikes.

[MUCDICH]

Issue was fixed by simply changing a streaming enabled setting.

[CorvusCoraxx]

Are you saying the problems went away when you enabled opportunistic stream out/improved model streaming? It isn’t clear to me which are the old settings and which are the new settings.

[Sythivo]

Majority of the problem has been greatly reduced since that change, but now with streaming content loading in large chunks somewhat fast, can cause lag spikes for a few seconds. We are also still receiving crashes but not as much as before.

The Roblox low memory would popup to some players now after reaching parts of the game, which wasn’t the case before.

The old settings are the Default options, the new ones are the Improved & Opportunistic options.