So, i have a really old roblox account called “joaovitor1934” wich im trying to recover. i was a kid when i made it and i lost it not a long time after creating. im just trying to recover it because… i dont really know, its mine and its old so theres no why no.
but what happens is that roblox just released that ai chatbot and it speaks just as my dog would. it dosent really awnsers me. i asked if i could get it back and it kept talking about my current account, asking if i could login on it, i said yes, and it just ended the chat as it was over!
i opened it again, and it asked the same, i awnsered asking why and it just repeated the message.
also, i asked for an email support but it said it couldnt “because it cant access the email of the old account” YES THE WHOLE POINT IS THAT THIS OLD ACCOUNT DOSENT HAVE AN EMAIL, i said that on the support message.
anyways, if its possible i would like to contact an admin or idk, get how i can contact the “Real” support now
Without an email or a way to verify ownership, the account cannot be recovered. Roblox requires proof to confirm it belongs to you.
I also wanted to share my experience with the new Support page AI. I recently helped a friend at school who couldn’t log into his Roblox account. He had lost access because his authenticator app was deleted, and with it, the code needed to log in. We went to the Support page, where the chatbot guided us through the recovery process.
The bot starts by asking you to provide the email linked to the account. After submitting the email, it sends a 6-digit code to that address, which you need to enter into the chat to confirm ownership. This step ensures that only the real owner can proceed, which helps prevent misuse of the support system. After verifying the email, the chatbot asks a few more questions before submitting the support ticket. In my friend’s case, he got a response the next morning, and with their help, he was able to log into his account again.
So yes, the ticket support bot works really well, as long as you provide valid and accurate information.