IGNORE THAT IS OFFTOPIC, I just logged out of my account and I can’t get back In, I CAN’T USE AUTHENTIFICATOR APP AND I DON’T HAVE BACKUP CODES PLS HELP ME TELL ME THERE IS A FAW NEED HELP ASAPPPP.
Thankfully I can still talk here tho.
So for some context I was trying to get my authenticator app to work on my new phone and I decided to log out(don’t ask why) And now I’m stuck to get the 2setp but I don’t have the backup codes or access to my authenticator
Do you remember important account info? If so, you can contact Roblox Support (may be unreliable) and tell them everything you remember about your account, or you could “Use another verification method”. I hope this helps. I saw someone with roughly the same issue and he managed to get his account back this way.
There might be other methods, but this is the only one I could think of.
bro my password is like 17k words long.
Not that big but is big.
ef vpowrv kh2ohoihoihiohoih
And I have no idea bro, I don’t know the backup codes, I know I didn’t use 6 of them.
Don’t you remember it?!
Didn’t you atleast write it down?!
Nope
wvio0ioh2ihohoihoihopjpojpoo
The authentificator app of the big problem, I can’t do anything bc i have 2 step.
Hold on so you have a new phone right?
Can’t you access roblox on your old phone, disable 2 step on there, and then go on new phone and re-enable it?
Somethin like that
Can they like reset 2 step?
ioevhowhiohoihio
The screen is completly broken.
If you have access to your recovery email.
Also, might want to shift this topic to #help-and-feedback:platform-usage-support instead
Alright, so I think I know a way you can solve it:
Contact roblox support and ask them to disable your 2 step verification (hear me out)
Ask them if you can do it via devforum
Tell them to give you some words and if you put them in your devforum description they will disable your 2 step verification
That’s a potential solution
What words exactly?
cr2voi h3ohoihoihoihio
I don’t know just ask them to give you a string of words like “hotdog hamburger cheeseburger tomato and ketchup”
Here’s what your conversation should look like
You: Hello Roblox Support, can you disable my 2 step verification? I got locked out.
I can verify by changing my devforum description.
Roblox Support: Sure, put these words in your description, “hotdog cheeseburger tomato and hamburger”
You: puts words in description
You: Okay, check it now
after this, your account should come back
Roblox support could possibly do something. I’ve heard of people getting their 2FA on their account disabled by Roblox Support (although I don’t know how true this is).
On other platforms, this would be a “tough luck” situation
Support wouldn’t do this since that would make it really easy for people to disable security features on accounts
I just sent them the message hope it works. I am having an panic attack.
as long as you still have access to the previous email you’ll be fine. you could send them previous verification codes that you got to prove that you owned the account.
I do have access to the email this account has. if thats what you were talking about.
