I need help fixing a bug with Apple devices

Help and Feedback Scripting Support
#1

Hello! There is a bug inside of my game, Bloxy Kart, and anytime any Apple devices plays the game, it will freeze for about a minute, then go back to normal, until you die and then you have to wait another minute.

Solutions I tried

  • Remove things from the game
  • Turn things off

I just cannot find the soulution. I even tried making a seperate game for trying to fix the issue. However, just cloning the game there fixes the issue. I just don’t know what to do anymore. I want to open up Bloxy Kart to all users Because if I don’t have people playing on apple, the game will just jurassically die.

If you can help, please let me know. Thanks, WE

Places

Affected place: Bloxy Kart - Roblox
Test place: Piggy's Bloxy Kart Place - Roblox

#2

Check if there is some weird scripts in the game.

#3

It isn’t that.

What that is saying is when I made a test server to try to fix the issue, it would do it in the main and test with no changes.

#4

You should put this in the platform feedback maybe that will help you because you put this in the wrong category if it is not a weird script.

#5

I can’t put it in #platform-feedback because PA no longer exists.

#7

How do you know it’s only apple devices? Do you know the years of those devices? The amount of ram in them?
From your description it seems like it’s an issue with scripts that run when your player is respawned, have you tried to reduce the characterscript count or change guis to make Resetonspawn false? Also; have you tried shift ctrl f’ing and looking for PlaceId and Require? Your game might be infected or have something that only affects this one place. These are just ideas, sorry for repeating anything you may have already done.
Also, I would report this as a place specific bug, since you said it doesn’t happen on other places.

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#8

I know that it is apple devices. When my co-worker plays on Windows, it works just fine. This co-worker is an Apple person who has a mac, iPhone, iPad and everything. When he tested on those, the game went to 0 FPS. I only have iPhone since im a Windows users. It goes to 0 FPS for a short while on there and its normal on Windows. Even players are saying that they can’t play and I asked what they have, and they have an Apple device. My co-worker’s apple device is 2019 MacBook Pro 16 GB ram, 1 TB SSD. Mine is the exact same but I have an HDD and a SSD.

What that is saying is when I made a test server to try to fix the issue, it would do it in the main and test with no changes.

And no, changing those didn’t work. It is also not a virus. I checked every script in the game when I think that there is a virus. This is one of them.

#9

Are there any settings that might mess up the scripts?

#11

No. There are no settings that mess up scripts.

#12

They rather you send a DM to the DevEngagementTeam instead of flagging it and asking them to move to the post.

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