I need some assistance

Help and Feedback Platform Usage Support
#1

Back in 2014 my cousin created his first Roblox account using Facebook. Sadly in 2021 his account was lost due to the Facebook Removal and to the fact he doesn’t play Roblox very often. Due to this. The account supposedly doesn’t have an email connected to it (told by Roblox support) and since he was young at the time (and didn’t have money) he never bought any Robux. He only used the Tix he was provided every day to buy stuff.

Here’s an image of the response I was given by support:

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image676×757 39.1 KB

I have even mentioned that the account was created using Facebook. Did Roblox not automatically set the email to the account to the email associated with your Facebook account? That’s stupid. So we’ve basically just lost this account he’s had since he was a kid (hes over 20 now) and they won’t let him get it back.

Any help appreciated. Thanks!

#2

Well there’s no way to verify account ownership… therefore there’s nothing you can do about it. Someone else could make the same case regarding that same account. I’m sorry but there’s not really much you can do here since there’s no way to verify account ownership.