I uploaded a thumbnail, got a generic "error occurred", then all of my experience's thumbnails except one are now gone

Bug Reports Creator Hub (create.roblox.com) Bugs
#1
  1. I went to upload a 10th thumbnail to my experience
  2. I got a generic “an error has occurred”
  3. I refreshed the page
  4. Only one thumbnail, not the one I even tried to upload or had set to the primary one, was left

This is a BIG issue as now all of my saved alt texts on the thumbnails are gone, in addition to the thumbnails themselves. This is not just visual on the Creator Dashboard, it carries over to the experience details page as well.

Expected behavior
All of my thumbnails are still there after receiving an error.

Page URL: https://create.roblox.com/dashboard/creations/experiences/102281688/places/243079752/thumbnail
(Note: I have reuploaded all of my thumbnails as a temporary workaround)

#2

Thanks for reporting. The team is looking into how to make improve this error state.

1 Like
#3

Thanks. Is it possible to rollback my thumbnails to restore the alt text?