Also I already had one rollback before, I believe.
1 Like
Also, my birthday was yesterday and I just lost 190k.
The item values went up to 190k recently.
1 Like
When I sent the second one I got this:
Clover (Roblox)
Feb 8, 2023, 1:45 PM PST
Hello muatasim21,
Thank you for contacting Roblox Customer Support.
We understand this can be frustrating and we appreciate players alerting us to any inappropriate behavior on the site. Unfortunately, Roblox cannot undo completed trades and is not able to restore items or currency when making deals that aren’t supported by the Roblox trading or sales systems. This includes making deals for items, currency, groups, etc. not included in a trade, lending your items or letting a player borrow them, making deals to accept one trade before another, and giving your item to someone else to sell or trade.
Please read further for more information:
We have official trading and sales systems so that players can make trades and sell items that are good for everyone involved. Once you have completed a trade or sale as a result of making a deal with another player, we are not able to reverse it or return your items or currency. If you think a trade is a bad idea, it probably is, and you shouldn’t do it.
Scamming does violate our Terms of Use and we do look into reports to ensure that any player caught scamming is moderated from our site. Please make sure to use the Report Abuse buttons located throughout the site to report anyone who is scamming or otherwise trying to make a bad deal. It’s the best way to help prevent this from happening in the future.
Sincerely,
Clover
Customer Support
Roblox Support
2 Likes
The support agent says you knowingly traded away the item; but that didn’t happen? That trade was completed without your consent, and that’s a case where your items should be restored.
However, since you said you believe you already had one rollback before, I’m not sure if you can request another one 
1 Like
My last rollback was a 400R$ gamepass… I guess I cannot get them back.
1 Like
This person,
the “Poolrtrees” bacon hair account,
seemed to have also most likely scammed someone out of a KTN (King of The Night) at one point,
Found this Rolimons badge on their page.
Two accounts that it was traded two are removed/deleted after it was stolen, so Roblox might have done at least something.
Not much I can investigate into this,
But that sucks man. I wish you luck on your future endeavors, at the least you now know not to leave your computer on in an airport.
And regardless everyone hates SSHF, not to be rude.
1 Like
These are the only owners that were recorded afterwards, so there’s not much in-depth investigating I could even do.
You might have noticed when doing that rollback that they very clearly mention it is a one time courtesy.
I made the same mistake of rolling back a measly 350 robux when I was younger and unfortunately you cannot rollback your account at all from that point onwards
1 Like
I just checked the account “poolrtrees”, and it’s terminated now.
And the carrying and moving of the SSHF is still happening too.
Note: the owner after me (scammed me) was: “blueless908”.
Also, it has been 20 days since I got scammed and I believe I can’t get it back since I contacted support multiple times but didn’t recieve my item.
That sucks man. I wish you well on what you find yourself to be doing next.
maybe you got hacked because of one of your roblox friends. i got hacked before because of it
Really? How did that happen? I’m curious to know what went down.
i cant tell because i just got flagged because of explaining
This happened to me and roblox did nothing, try messaging them and you might be able to get a roll back, I lost 2M. moderation sucks
if you didnt click any malicious links, install any dangerous files, let anyone login to your account or touch your pc; your network is being breached
dont click links like: http://freerobuxveryreal10010010101010.mymomboughtmeanewpc.yay or even short links like: http://aufdeheidebluht.abogus it’s most likely going to give you a fake roblox prompt or just logs your cookie with some exploit, or maybe install a very very very very dangerous file to your computer. https: protocol can be dangerous, but http: is WAY MORE untrustable
dont install files like: robloxsupermodifier.exe, robloxpetsimulator69codes.txt.exe, you may dont know what their actual file extensions are or what they do to you.
if you dont want anyone to touch your pc, put up a pin to your os
if you dont want your network to be breached, setup your own wifi or lan and dont give anyone a crap about it
like @nizypizy2000 said dont trust your online friends more than your loved ones, they may be someone evil or even a pedophile going to your girlfriend’s house
1 Like
I have the extension RoSearcher still on my chrome. Is that a reason?
Oh, that’s likely why. You should remove the extension immediately, but the damage has already been done since a few months ago.
No, don’t use that. A year ago, similar extensions including that one contained a vulnerability that allowed users to somehow steal your session (it was likely an XSS exploit).
Or possibly the extension is the malware.
Last day. The 30-day time would end tomorrow. This is the last support ticket I got.
___ (Roblox)
Mar 1, 2023, 12:56 AM PST
Hello Muatasim,
Thank you for your patience.
We have reviewed your request and we are not able to restore the item/currency/group to you. Our internal tracking tools do not show that your account was compromised at the time. There was also no issue with the trading or sales systems.
Please check out our help article Player Trading Scams for more information on how to avoid being scammed and what to do if you see someone scamming.
Thank you for your understanding.
Sincerely,
Account Restoration Specialist
Roblox Support
1 Like
This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.