ONLY Security+ Can Help
ONLY Staff Assistant + Can Train
Trainer Intro:
Hello! I am [name] and I will be training you to be Receptionist here at Iceberg!
If you have any questions please wait until the end and say PTS if you have a question.
If the chat bubble cuts off, please read the chat.
Receptionist Trainer:
• As a receptionist, your job is to give rooms and suites to guests, to give a room, use the checkmein provided.
• The tick on the left is the check in button. It is for checking in guests.
• To check in a guest you must select the room type then type in their username and click “Confirm”.
• The button in the middle is to check the amount of rooms that are available, The button on the right that looks like a door is the check out button.
(If you’ve worked at the hotel before it should’ve come up with a tutorial of how to work this.)
• When a guest asks to be checked out, you click that and then type in their username and then click “Confirm”.
• Make sure you have a greeting ready for when you are serving guests.
An example of a greeting is;
Welcome to Iceberg hotels! My name is [name], what can I help you with on this fine day?
• All staff except for MR+ need to wear uniforms located behind the reception desk.
• Warnings: Trollers, disrespectful people, people wearing rude clothing and people that are ignoring staff instructions all get a maximum of 3 warnings until you can call for a MR+, while Exploiters and Major Spammers get NO warnings and you should call a MR+ straight away.
• To give a proper warning, it must be something like : Warning I - Trolling. It shouldn’t be anything like Warning I - Noob.
• Giving improper warnings could land you in a suspension or even a demotion.
Helpers you may now commence!
Helper Guide:
Hello! I’m your helper [name] and today I’ll be doing V questions and a troll test with you! Are you ready to begin?
Questions that can be used for the quiz: ONLY PICK 5!
How many warnings do trollers receive?
How many warnings do exploiters and major spammers receive?
What is your job? What do you do?
What tools do you receive as Receptionist?
What ranks don’t need to wear uniform?
Where is the uniform located?
Do the Troll Test
Get a MR/HR to review the Trainees answers.
Guide Written by: minionstc and edited by Kit_Dev and pxk_e.