If I shut a game down permanently, are people who spent robux on it entitled to a refund?

2 million visits for a game with paid access is pretty good. Part of developing a game is maintaining it, or making sure nothing breaks. It might be the hardest part, but that’s why Roblox has opt-ins. This is likely the one that broke your physics:

You will have time to make it compatible before the timeframe is over.


To answer the original question, no. However, it will give you a bad reputation among your community (if you have related games).