IKControl working in one place but not another, even though they are exact copies of eachother

[Wonuf]

Reproduction Steps

I’m not sure how you can reproduce this bug, as I’m not sure how it’s occurring currently. But basically, I have a development place for Berry Avenue (Berry Avenue 🏠 RP - Roblox) and in that place I use IKControl for car steering wheels and multiple tools. This works perfectly in that development place (BA Staging 1 - Roblox), but in the main game which is an exact copy published from the development place, the IKControl has no effect at all even though it is setup the exact same way. I have tried recreating this issue but I cannot, it only seems to not work in the main game of Berry Avenue.

Expected Behavior

When enabling a IKControl it should have an effect on the character

Expected behaviour: 2023-02-16 11-18-47.mp4 - Google Drive

This is happening in the development place, it works perfectly

Actual Behavior

Actual behaviour: 2023-02-16 11-17-56.mp4 - Google Drive

This is what happens in the main place, it’s the exact same as the development place (published from development place to main place) however as you can see the IKControl has no effect on the character at all

Issue Area: Engine
Issue Type: Other
Impact: High
Frequency: Constantly
Date First Experienced: 2023-02-15 17:02:00 (+00:00)
Date Last Experienced: 2023-02-16 00:02:00 (+00:00)

[sg3cko]

Hi, we have temporarily disabled IKControls in a few experiences because they were causing crashes on clients in certain situations. We’re working on a fix and will re-enable them as soon as possible. Sorry for the inconvenience.

[VSCPlays (Void)]

the videos isn’t working though

[donutmotion]

The crash was fixed in the latest version (released yesterday). We’ve re-enabled IKControls for Mac and PC players, and will re-enable for mobile and other clients once they’ve all been updated to the latest version

[donutmotion]

Unfortunately the latest release was rolled back, causing the crash to reappear. So I’ve disabled IKControl on the affected places once more . We’ll re-enable it as soon as soon as we can

[Wonuf]

Thank you for the updates! We really appreciate it. Hope you can get a fix soon!

[Locard]

Is there an update on this? I’m getting the exact same issue right now between the dev and live versions of my game.

[donutmotion]

IKControl has been re-enabled everywhere now, this may be a different bug. Do you have any other details you can share? Did this start happening recently or has it been going on for a while?

[Locard]

Apparently it’s been happening for a bit. About a week ago a player approached me saying their client crashes completely when my monster goes into its frenzy state. For context, when it goes into this state, it activates its arms which use IKControls.
This was weird to me because I wasn’t getting any crashes when I play tested in the dev universe (completely identical to the live game which crashes).

For more context with my monster, here’s a video of what it looks like with the arms stretching out (disclosure, video may be loud)
https://twitter.com/LocoCreator/status/1641149926536265729