Images not going through approval process after 7 days


#1

We’ve been waiting for one of our images to be approved for 7 days, but it hasn’t been approved/declined yet.

image

Link: https://www.roblox.com/library/2552960867/AdoptionPartyIcon

We’ve tried reuploading the same image, through both the website and studio, with slight modifications over the past few days, and each one is stuck in this forever-pending state. We’ve also tried uploading with multiple different accounts.


#2

I’ve never been able to experience this but I’ve heard of it happening before.

Post it in #moderation-review-requests, and a staff member will take care of the asset in particular when they’re available.


#3

Yeah 2 of my shield images are STILL pending.

Can confirm


#4

This is being investigated. It appears that in many cases, the images were approved but one or more sizes of thumbnail were not generated. Before making a request for moderation review, you can check to see if your image shows in a published place.